Added by Torge Schmidt, last edited by Daniel Adler on Nov 08, 2011  (view change)

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We have replaced the Toshiba printers with Konica Minolta printers on Oktober 26th and 27th

Therefore the printer name has changed to QpilotKonica.

This change will not automatically update your already installed QpilotToshiba printer and you need to install the QpilotKonica printer.

After Oktober 27th you can safely delete/uninstall the QPilotToshiba printer.

If you are working on a JACOBS domain computer, you need to be logged in with your JACOBS user account.

If instead you are working on any other Windows computer, you need to authenticate yourself with your JACOBS user account upon connecting to the print server !

The fastest way to setup the network printers is:

  • Open an Explorer window (not Internet Explorer, but only Explorer, keyboard shortcut Windows-E), e.g. "My Computer"
  • in the "Address" bar enter (or copy & paste from here): \\sprint01.jacobs.jacobs-university.de
  • a new window opens, listing shares and printers
  • double-click on "QpilotKonica"
  • eventually, a window pops up to install the printer, click "Yes" and wait a few seconds
  • a window pops up showing the printer queue

You can now use that newly configured printer in any print dialog of Windows.

The old printers are still available after logging onto spring01. Will they be removed eventually?

What happens to the old color-printers and other non-Toshiba printers?

For those who do not use their windows domains or need to enter their credentials manually for whatever reason: Don't forget to add JACOBS\ in front of your username so that it reads:

JACOBS\username

Comment: Posted by Serkan Kulaksiz at Mar 02, 2011 12:25

Could the word "Toshiba" please be exchanged with "Konica" in some of the sentences above?

Comment: Posted by Rena Henrika Dickel at Oct 24, 2011 16:53

done. Remaining references to Toshiba will be removed after the replacement is completed.

Comment: Posted by admin at Oct 24, 2011 16:58

The new printer "QpilotKonica" does not work for me. I've tried using Windows XP the way I usually log on. Replicating the same behavior, the old printer (QPilotToshiba) still works.

Comment: Posted by Serkan Kulaksiz at Oct 28, 2011 16:08

If you have support requests, please send a mail to itsupport@jacobs-university.de.

Comment: Posted by Stefan Botter at Nov 04, 2011 15:27

After 10 days, it still doesn't work. Yes, sent e-mails too.

Comment: Posted by Serkan Kulaksiz at Nov 07, 2011 11:07

I'm currently looking into this and may found an error on the qpilot server.
Currently waiting for a response from the responsible company.

Comment: Posted by Daniel Adler at Nov 07, 2011 13:28

The problem is fixed now and printing from non domain computers via SMB is working again.

Comment: Posted by Daniel Adler at Nov 07, 2011 14:45

Thank you It works now.

Comment: Posted by Serkan Kulaksiz at Nov 07, 2011 15:01

The procedure above did not work for my laptop, and IT was unable to try to figure out why. However, the procedure below worked on my Windows7 x64 Dell XT2:

https://teamwork.jacobs-university.de:8443/confluence/display/ircit/How+to+install+the+Qpilot+software+for+Jacobs+network+printing

Comment: Posted by Thomas Heine at Nov 16, 2011 14:07

Please note, that we do not encourage installation of Qpilot software, as it adds another level of indirection, and is generally not needed. You may use it as last resort.
Jacobs domain-connected computers (Thomas Heine's XT2 is not) do not need the client software, the workflow on this page is heavily tested and works.

Comment: Posted by Stefan Botter at Nov 16, 2011 15:22
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