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This FAQ answers most often posed questions regarding the Move of IUHB01 (admin) computers to JACOBS domain starts Wed Jan 28 and Move of IUHB02 + GRADUATESTUDENT (faculty, non-admin staff, graduate student) computers to JACOBS domain starts Wed Feb 4.
ROAMING PROFILES HAVE BEEN DISABLED!
NO AUTOMATIC BACKUP OR DATA DUPLICATION OF YOUR COMPUTER'S DATA ANY MORE
That means: If your hard disk fails, the data on it is gone. If your laptop is stolen, the data on the disk is gone. If coffee is spilled in the PC and the system fries, the data on the disk is gone. Gone, as in: not recoverable. Away.
Instead, if you need data protection, use your new network home drive H:! See the separate announcement and FAQ regarding the network home drive here: Introduction of JACOBS network home drive
Backup and Profiles
What is my "profile"?
All data on your local computer associated with your account. Especially, the folders "My Documents", "My ...", your Desktop, your shortcuts, your Start menu, etc., and all the documents, pictures, spreadsheets, ... in it. There are exceptions for temporary, cached data.
What is a "roaming profile"?
In the current computer domains IUHB01, IUHB02, and GRADUATESTUDENT, it does not matter, on which computer you login. Because the profile data is stored on a server and synchronized with the computer you use before you login, and after you logout, you will get the same profile data on all machines. Also, backup of profile data is implicit due to the server-side copy. This feature will be dropped in the JACOBS domain.
Why are "roaming profiles" discontinued?
There were many disadvantages: due to the synchronization and copy process, login and logout takes a long time, as all local data has to be synchronized and copied to or from a server. Roaming profiles are often cause of issues due to inconsistencies. Security-wise, having user-related data spread across many computers poses risk of exposure. And due to daylight saving time issues, once or twice a year everyone is waiting quite some time for their login to succeed.
Where is the backup of my local data now?
There is no central backup of local data any more!
Roaming profiles have been discontinued in the JACOBS domain.
Because the data is local, it cannot be backed up.
Please use file servers to store your data.
admin and faculty users have access to admin01/faculty01 (soon to be replaced), every Jacobs University member has their network home drive for private data, and there is also http://teamwork.jacobs-university.de/ !
How do I get a backup of my data?
If it is on the servers, it is in the backup. If the data is on the computer's disk, there is no backup. Be sure to work with data on the file server; laptop users have to copy data between the servers and the laptop.
How do I know, if the data is on the computer or on the server?
If it is on drive C:, it is local. Within the "Explorer, My Computer" view, network drives are shown as "username on 'unc path' (drive letter:)". The latter is on a server.
Before the computer move
Which computers will be moved?
All computers, desktops and laptops, of the domain IUHB01, IUHB02 and GRADUATESTUDENT, i.e. computers managed by IRC-IT for admin, faculty, staff, and graduate student members.
What with workgroup or private computers?
Private computers, self-managed computers of workgroups and individuals will not be moved to, nor included in the JACOBS domain.
When will it happen?
For IUHB01 (admin): starting Wednesday January 28, 2009, 10am, as soon as the computer is rebooted.
For IUHB02 & GRADUATESTUDENT (faculty, staff, graduate students): starting Wednesday February 4, 2009, 10:30am, as soon as the computer is rebooted.
I don't want IRC-IT to reboot my computer!
We don't. You do, as soon as you have the time for it. Plan for about 15 minutes. Lunch break might be a suitable time slot for the reboot.
What do I have to do?
- Ensure, that you know your CampusNet username and password! See Reminder - know your CampusNet username and password.
- Have your computer connected to the JACOBS network.
- Reboot after 10am Wednesday January 28, 2009, resp. 10:30am Wednesday February 4, 2009,
- Wait for the login screen (takes about 15 minutes).
- Login with your CampusNet username and password.
- Reboot (this is automatic, please don't interrupt).
- Login with your CampusNet username and password and continue your work.
- Mind backups of data on your disk, see the above section about backup and profiles.
Booting the computer takes AGES!
Sorry, all local profile data has to be manipulated and adapted to the new domain. Depending on the size of your local profile data, it might take some time.
Tip: keep your profile small.
DO NOT SWITCH THE COMPUTER OFF DURING THIS PROCESS!
4GB profile on a 5 year old laptop took 10 minutes to migrate.
I have rebooted the computer, but nothing appears to happen.
Make sure, that your computer is connected to the JACOBS network.
I am connected to the network, if I reboot, nothing happens.
Maybe the magic already worked? Try logging in and see, if the login screen shows "JACOBS" as first choice. If so, the move has already occurred. Login with your CampusNet username and password, and the computer should reboot.
The migration still does not start!
Please contact the Migration Hotline on ext. #4669.
After the move, before login
How do I login to a computer of the JACOBS domain?
Use your CampusNet username and password, and be sure to use "JACOBS" to login, not IUHB01, IUHB02, or GRADUATESTUDENT.
How do I know my CampusNet username and/or password?
How do I know, which account I have to use?
There is a text on the desktop background: if it says "Machine Domain: JACOBS", you have to use your CampusNet username and password.
I have two CampusNet accounts, a web login and a client login. Which do I need to login to the JACOBS computer?
The CampusNet web login.
I still can't login to a JACOBS domain computer!
Make sure you use the domain "JACOBS" for login... not IUHB01, IUHB02, or GRADUATESTUDENT. There is a selection box upon login, sometimes hidden after a click on "Advanced".
I still can't login!
Ensure, that you do have an active CampusNet account. Use another computer to search for yourself here: https://ircitweb.irc-it.jacobs-university.de/ldap-search.php If you can't find yourself, contact the CampusNet team.
My Account is now locked!
Wait a few minutes, it will unlock automatically.
I still can't login!
Please contact Service Desk for Faculty and Staff.
I reset my JACOBS password in Windows/Linux/Mac, but it gets changed back!
Please only use the CampusNet web interface to change your password.
I changed my password via the CampusNet web interface, but it doesn't work on the computer!
It needs some time, until the password set in the web interface travels through the systems and reaches the PC. Please allow for up to 30 minutes of delay, until your new CampusNet password works on your JACOBS domain computer.
Do I have to reset my password every few months?
Unfortunately, no. CampusNet does not support this security feature yet.
I can't set my easy-to-remember password '123'!
CampusNet requires a password to be at least five characters long. There are no complexity requirements.
I still can't login!
Please contact the Migration Hotline on ext. #4669.
Login to OWA (Outlook Web Access) doesn't work any more!
For web access to Admin Email via https://exchange.jacobs-university.de/ you still need your IUHB01 username and password. This will be changed soon, when we move to the new email system, then it will become the CampusNet usernamen and password, too.
After move, after login in the JACOBS domain
I login, but my desktop looks completely different... all customization is gone!
Your customized profile is still there, but you can't access it. Please contact Service Desk for Faculty and Staff.
My passwords stored in Microsoft Internet Explorer are gone!
Unfortunately, there is no known way to retain them across the migration. You have to enter the web passwords again.
My passwords stored in Outlook are gone!
Unfortunately, there is no known way to retain them across the migration. You have to enter the email passwords again.
I enter my email password, but it doesn't work!
Starting with the computer migration, email passwords are set to CampusNet passwords. You need your CampusNet password to login. See Change of Jacobs University Email passwords on Wed Feb 4, 1030 am
I can't get to my email!
More email change is upcoming, but for now, if you are:
- admin: use Admin Email as usual. You still need your IUHB01 account for OWA.
- faculty/staff/student: please continue using your Jacobs University Email account as it was before the computer move, but use your CampusNet password.
I need my data on admin01/faculty01!
After you login with your JACOBS\CampusNetAccountUsername, you can access the file servers (sometimes called "P:" drive) as before. Changes are upcoming here, too!
Something is still amiss!
Please contact the Migration Hotline on ext. # 4669.
Home Drive FAQ
Please see the separate announcement and FAQ: Introduction of JACOBS network home drive
Email Change FAQ
Please see the separate announcement and FAQ: Change of Jacobs University Email passwords on Wed Feb 4, 1030 am