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This FAQ answers most often posed questions regarding the Move of IUHB01 (admin) computers to JACOBS domain starts Wed Jan 28 and Move of IUHB02 + GRADUATESTUDENT (faculty, non-admin staff, graduate student) computers to JACOBS domain starts Wed Feb 4.

ROAMING PROFILES HAVE BEEN DISABLED!

NO AUTOMATIC BACKUP OR DATA DUPLICATION OF YOUR COMPUTER'S DATA ANY MORE

That means: If your hard disk fails, the data on it is gone. If your laptop is stolen, the data on the disk is gone. If coffee is spilled in the PC and the system fries, the data on the disk is gone. Gone, as in: not recoverable. Away.

(lightbulb) Instead, if you need data protection, use your new network home drive H:! See the separate announcement and FAQ regarding the network home drive here: Introduction of JACOBS network home drive

Table of Contents

Backup and Profiles

What is my "profile"?

All data on your local computer associated with your account. Especially, the folders "My Documents", "My ...", your Desktop, your shortcuts, your Start menu, etc., and all the documents, pictures, spreadsheets, ... in it. There are exceptions for temporary, cached data.

What is a "roaming profile"?

In the current computer domains IUHB01, IUHB02, and GRADUATESTUDENT, it does not matter, on which computer you login. Because the profile data is stored on a server and synchronized with the computer you use before you login, and after you logout, you will get the same profile data on all machines. Also, backup of profile data is implicit due to the server-side copy. This feature will be dropped in the JACOBS domain.

Why are "roaming profiles" discontinued?

There were many disadvantages: due to the synchronization and copy process, login and logout takes a long time, as all local data has to be synchronized and copied to or from a server. Roaming profiles are often cause of issues due to inconsistencies. Security-wise, having user-related data spread across many computers poses risk of exposure. And due to daylight saving time issues, once or twice a year everyone is waiting quite some time for their login to succeed.

Where is the backup of my local data now?

There is no central backup of local data any more!

Roaming profiles have been discontinued in the JACOBS domain.

Because the data is local, it cannot be backed up.
(tick) Please use file servers to store your data.
(lightbulb) admin and faculty users have access to admin01/faculty01 (soon to be replaced), every Jacobs University member has their network home drive for private data, and there is also http://teamwork.jacobs-university.de/ !

How do I get a backup of my data?

If it is on the servers, it is in the backup. If the data is on the computer's disk, there is no backup. Be sure to work with data on the file server; laptop users have to copy data between the servers and the laptop.

How do I know, if the data is on the computer or on the server?

If it is on drive C:, it is local. Within the "Explorer, My Computer" view, network drives are shown as "username on 'unc path' (drive letter:)". The latter is on a server.

Before the computer move

Which computers will be moved?

All computers, desktops and laptops, of the domain IUHB01, IUHB02 and GRADUATESTUDENT, i.e. computers managed by IRC-IT for admin, faculty, staff, and graduate student members.

What with workgroup or private computers?

Private computers, self-managed computers of workgroups and individuals will not be moved to, nor included in the JACOBS domain.

When will it happen?

For IUHB01 (admin): starting Wednesday January 28, 2009, 10am, as soon as the computer is rebooted.
For IUHB02 & GRADUATESTUDENT (faculty, staff, graduate students): starting Wednesday February 4, 2009, 10:30am, as soon as the computer is rebooted.

I don't want IRC-IT to reboot my computer!

We don't. You do, as soon as you have the time for it. Plan for about 15 minutes. (lightbulb) Lunch break might be a suitable time slot for the reboot.

What do I have to do?

  1. Ensure, that you know your CampusNet username and password! See Reminder - know your CampusNet username and password.
  2. Have your computer connected to the JACOBS network.
  3. Reboot after 10am Wednesday January 28, 2009, resp. 10:30am Wednesday February 4, 2009,
  4. Wait for the login screen (takes about 15 minutes).
  5. Login with your CampusNet username and password.
  6. Reboot (this is automatic, please don't interrupt).
  7. Login with your CampusNet username and password and continue your work.
  8. (warning) Mind backups of data on your disk, see the above section about backup and profiles.

Booting the computer takes AGES!

Sorry, all local profile data has to be manipulated and adapted to the new domain. Depending on the size of your local profile data, it might take some time.
(lightbulb) Tip: keep your profile small.
(error) DO NOT SWITCH THE COMPUTER OFF DURING THIS PROCESS!
(tick) 4GB profile on a 5 year old laptop took 10 minutes to migrate.

I have rebooted the computer, but nothing appears to happen.

Make sure, that your computer is connected to the JACOBS network.

I am connected to the network, if I reboot, nothing happens.

Maybe the magic already worked? Try logging in and see, if the login screen shows "JACOBS" as first choice. If so, the move has already occurred. Login with your CampusNet username and password, and the computer should reboot.

The migration still does not start!

Please contact the Migration Hotline on ext. #4669.

After the move, before login

How do I login to a computer of the JACOBS domain?

Use your CampusNet username and password, and be sure to use "JACOBS" to login, not IUHB01, IUHB02, or GRADUATESTUDENT.

How do I know my CampusNet username and/or password?

See Reminder - know your CampusNet username and password

How do I know, which account I have to use?

There is a text on the desktop background: if it says "Machine Domain: JACOBS", you have to use your CampusNet username and password.

I have two CampusNet accounts, a web login and a client login. Which do I need to login to the JACOBS computer?

The CampusNet web login.

I still can't login to a JACOBS domain computer!

Make sure you use the domain "JACOBS" for login... not IUHB01, IUHB02, or GRADUATESTUDENT. There is a selection box upon login, sometimes hidden after a click on "Advanced".

I still can't login!

Ensure, that you do have an active CampusNet account. Use another computer to search for yourself here: https://ircitweb.irc-it.jacobs-university.de/ldap-search.php If you can't find yourself, contact the CampusNet team.

My Account is now locked!

Wait a few minutes, it will unlock automatically.

I still can't login!

Please contact Service Desk for Faculty and Staff.

I reset my JACOBS password in Windows/Linux/Mac, but it gets changed back!

Please only use the CampusNet web interface to change your password.

I changed my password via the CampusNet web interface, but it doesn't work on the computer!

It needs some time, until the password set in the web interface travels through the systems and reaches the PC. Please allow for up to 30 minutes of delay, until your new CampusNet password works on your JACOBS domain computer.

Do I have to reset my password every few months?

Unfortunately, no. CampusNet does not support this security feature yet.

I can't set my easy-to-remember password '123'!

CampusNet requires a password to be at least five characters long. There are no complexity requirements.

I still can't login!

Please contact the Migration Hotline on ext. #4669.

Login to OWA (Outlook Web Access) doesn't work any more!

For web access to Admin Email via https://exchange.jacobs-university.de/ you still need your IUHB01 username and password. (thumbs down) This will be changed soon, when we move to the new email system, then it will become the CampusNet usernamen and password, too.

After move, after login in the JACOBS domain

I login, but my desktop looks completely different... all customization is gone!

Your customized profile is still there, but you can't access it. Please contact Service Desk for Faculty and Staff.

My passwords stored in Microsoft Internet Explorer are gone!

Unfortunately, there is no known way to retain them across the migration. You have to enter the web passwords again.

My passwords stored in Outlook are gone!

Unfortunately, there is no known way to retain them across the migration. You have to enter the email passwords again.

I enter my email password, but it doesn't work!

Starting with the computer migration, email passwords are set to CampusNet passwords. You need your CampusNet password to login. See Change of Jacobs University Email passwords on Wed Feb 4, 1030 am

I can't get to my email!

More email change is upcoming, but for now, if you are:

  • admin: use Admin Email as usual. You still need your IUHB01 account for OWA.
  • faculty/staff/student: please continue using your Jacobs University Email account as it was before the computer move, but use your CampusNet password.

I need my data on admin01/faculty01!

After you login with your JACOBS\CampusNetAccountUsername, you can access the file servers (sometimes called "P:" drive) as before. Changes are upcoming here, too!

Something is still amiss!

Please contact the Migration Hotline on ext. # 4669.

Home Drive FAQ

Please see the separate announcement and FAQ: Introduction of JACOBS network home drive

Email Change FAQ

Please see the separate announcement and FAQ: Change of Jacobs University Email passwords on Wed Feb 4, 1030 am

23 Comments

  1. > Unfortunately, there is no known way to retain them across the migration.
    > You have to enter the web passwords again.

    Ehm, I just went through this because of the change in my user name.

    I was looking for a way to avoid doing this again, and found that IE7 has the option of exporting and importing cookies (File -> Import and Export). Might this be a way to retain the web passwords?

    1. I am not sure about cookies, but the issue mentioned is with the "AutoComplete" feature for "User names and passwords on forms". IE6 can't export neither. Image of feature attached:

  2. Dear IT,

    after the Login on JACOBS, now the formerly possible synchronization of
    MS-Outlook with MS-ActiveSync is blocked.

    Do I have to change some settings (where and what)?

    Best
    Ronald Kieschnick

    1. Actually, ActiveSync is dysfunctional for a few days already. This is not related to the current domain move. ActiveSync functionality will be restored during move to the new email system in a few weeks.

    2. The ActiveSync functionality has been restored.

  3. > I need my data on admin01/faculty01!
    >
    > After you login with your JACOBS\CampusNetAccountUsername, you can access the file servers
    > (sometimes called "P:" drive) as before. Changes are upcoming here, too!

    what about iuhb02/faculty02/Public.Data/Public (sometimes called "P" in our case)? I don't have access to our jacobs center network and group data there after switching to Jacobs domain.

    1. jacobs center network

      I am not sure, what that means, but perhaps that is the root of the issue? Network access is not affected by the migration.

      iuhb02/faculty02/Public.Data/Public

      That resource would be \\faculty02\public.data\public and should be usable by authenticating with the JACOBS domain account. Works for me with my Jacobs account.

      If it isn't, please contact the migration hotline ext. #4669 asap. Maybe it's a special permission issue on the resources you are trying to access.

      1. jacobs center network

        I am not sure, what that means, but perhaps that is the root of the issue? Network access is not affected by the migration.

        It's the jacobs Center subdir on ../Public.

        That resource would be \\faculty02\public.data\public and should be usable by authenticating

        Yes, it works now. However, JCLL subdir is still not available. Seems to be that JCLL internal rights have to be adjusted? I will contact the hotline. Thanks.

        1. After looking into this during the last hours it appears, that though the new account has the required permissions to access the files on faculty02, that server denies access to the files by JACOBS accounts migrated from the IUHB02 domain appropriately. This effect did not appear during the move of the IUHB01 (admin) domain. (sad)

          As a workaround, IUHB02 credentials still work for access to IUHB02 files, so using the IUHB02 account with IUHB02 password still works to access files on faculty02.

          We are looking into this issue to fix it as soon as possible.

          1. The issue is solved. It was caused by identical group names in the previous IUHB01 and IUHB02 domains, which could not both be transferred unaltered to the JACOBS domain. The migrated groups are now appropriately renamed to prevent collision.

  4. working offline: laptop will not accept login because JACOBS domain is not connected

    I just returned home to prepare my slides tomorrow, and cannot log in (I tried ALL Domain possibilites, including local, grad student - you see how desparate I am!) I tried each domain with my new and my old password - no difference.

    Professors work a lot at and from home - days and nights - I need permanent access to my files and e-mails...

    please advise ASAP on how to solve this problem and how to be able to login to my laptop when working offline (I wonder what happens to my slides tomorrow when I restart my laptop in class....and will encounter the same problem...so this is URGENT!)

    1. Marion: don't know if this helps becaue I assume you tried it all. But it should work like this (given you have already been logged in to Jacobs domain at work and the profile exists on your computer): Even if the domain is unavailable windows should load the local profile. The only correct login would then be

      JACOBS\mmueller + campusweb password.

      Good luck, Ben

      1. Dear Ben, if you mean Domain: JACOBS, user: mmueller, password: campusweb pw - that is what I do.  (sad)

        The message is: The system cannot log you on now because the domain JACOBS is not available ...

         If I use the local computer domain, the error msg is: The system could not log you on, make sure your user name and domain are correct, then type your password again.

         ... I did not worry because everything worked fine while on campus.

         (and I am sure that I do not have CAPS LOCK or any such thing messing with my password)

        1. Marion, try "JACOBS\mmueller" as user name.

          1. Ben is right. After login with the JACOBS login while being connected on the Jacobs campus, login will work after being disconected. If it doesn't, something is amiss.

            I can only assume, that either

            • the computer was not yet moved to the new domain and your old IUHB02 login is still to be used (what does the background info say, what is the "Computer domain"?)
            • login with your JACOBS account while connected to the Jacobs network on campus didn't succeed, hence the login information was not yet transferred to the computer.

            Try connecting the laptop to the Jacobs network (not WLAN, but wired) and boot and login with JACOBS\mmueller before going to class.

            1. Reportedly, JACOBS login did work while disconnected, so the issue has dissolved.

  5. I'm a grad student at JCLL and after spending quite a while trying to transfer my customized profile copying folder after folder from the old identity (dnoethen, which I could still access) to the new one (dnoethen.JACOBS) I now have problems connecting to our JCLL Printer. When I use the add-printer function (in settings, printer) and type in the name it cannot find anything....

    1. Please call the migration hotline at ext. #4669 to straighten this out.

      See How to add network printer to Windows client computer.

    2. after spending quite a while trying to transfer my customized profile

      Please contact the migration hotline at ext. #4669 before spending much time on profile issues, as there are automated ways to deal with such occurences.

  6. I suddenly have an access denied error when trying to get into campus.net. Could that be linked to the move to JACOBS domain and the harmonization of passwords?

    1. Probably not... I am getting the same error at the moment and I am not on a IUHB01 computer.

      1. (sad) Thank you. The fact that I am not alone is curiously comforting - even if really inconvenient right now

  7. If you have problems connecting to the server from outside the campus via VPNclient, this might be due to the fact that your profile is still a "iub"-profile (if the host is something with iub... instead of jacobs-university.de), thus you are not recognized as a jocobsuser and are therefore not permitted to connect to the now "Jacobs"-server.
    You can get the new profile at http://teamwork.jacobs-university.de/confluence/display/ircit/VPN+Access;jsessionid=AF8799DFD0A17D55885B5A62A6CA351F
    (Also Windows-users) Go to "MacOSX" and select the respective profile safe it into a known folder (via "ziel speichern unter"). open VPN, import the new profile (profile - import) and connect with it. When connecting to the server (not in the vpnclient) put a "jacobs\" in front of your username and use the current campusnet password. Should work now!