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On 18 December 2009 IRC-IT moved mailboxes of 14 users between servers to balance email server database load.
This sort of operation has been performed in the past, and went by unnoticed by users.
Unfortunatley, this time, due to the unusual amount of stored items in the users' mailboxes, the move operations took surprisingly long, and during that time, affected users weren't unable to access their mailboxes!
The overall operation took more than six hours, individual move times ranged from 25 minutes up to three hours for a single mailbox.
In the future, this sort of mailbox move will be performed out of regular business hours.