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Due to a space problem on the mailserver mails for all students are currently delayed.

We expect the mailflow back to normal in ~1 Hour.

Update 14:40

All queued emails are delivered, email reading is back to normal.

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9 Comments

  1. I still have problems retrieving my mails from the exchange server. When Outlook tries to connect (from outside of the Uni) I get the following error message:

    Connection is closed. 13
    Protocol: IMAP
    Server: exchange.jacobs-university.de
    Port: 143
    Error Code: 0x800CCCDD

    I am experiencing the problem since yesterday night.

    Does the IT-Service know about this problem? What could be the root cause?

    1. I just tried access from a network outside the university's, imap4 (both secure and insecure) and pop3, accessing my own account, which worked fine.

      Did you try using the Exchange connector for Outlook, did it work? Did you try using the web interface, did it work?

  2. Dear Dr. Schmidt,

    thank you for the always super quick answer!
    I just restarted my Outlook and also tried it on another Computer of mine. Everything worked fine. The problem must have been on my side. The Web Interface worked fine all along.

    I do, however, have one question concerning the Exchange connector, now that I am speaking to you:
    I have never really gotten the exchange configuration to work. Can I use this protocol with a computer that is not part of the Jacobs domain? Can I use it without having an active VPN connection the the Uni?
    What are the advantages of exchange? Is it the full integration and synchronization of mails, notes, calender...? Does this system support push mail for cell phones? If so, can it be configured with any cell phone provider? Are there any costs?

    I am sorry for bombarding you with all of this. However I have tried to find this all out by myself but I have failed.

    1. I just restarted my Outlook and also tried it on another Computer of mine. Everything worked fine. The problem must have been on my side. The Web Interface worked fine all along.

      Thanks for the feedback!

      Can I use this protocol with a computer that is not part of the Jacobs domain?

      Absolutely! Access only depends on the login credentials you present to the server.

      Can I use it without having an active VPN connection the the Uni?

      Yes, inside our network (even before login in to the WLAN), and outside, it works transparently of network location, with or without VPN.

      What are the advantages of exchange?

      Push instead of pull mechanism. You get your emails faster, while it is less demanding on the server and network.

      Is it the full integration and synchronization of mails, notes, calender...?

      And this, too (smile)

      Also, Exchange connection makes it possible to access shared resources like room calendars or your colleague's contact folder (if the permissions are set appropriately).

      Exchange is a "groupware" system (with an appropriate protocol connector) compared to IMAP, which is a protocol to manage server-stored emails only.

      Does this system support push mail for cell phones?

      Yes! Checked and being used on Nokia S60, Windows Mobile, Android, and iPhone.

      If so, can it be configured with any cell phone provider? Are there any costs?

      That depends on the provider and the contract, usually yes to both: you can get data contracts from mobile phone providers, and being connected to the server does cost money. Not having a mobile data contract will most likely also work and cost even more money. Some modern phones are WLAN-capable which saves costs while in the coverage area of an accessible WLAN network.

      You need to be vary cautious cost-wise, if you want to stay "always on".

      Another advantage of the Exchange connect over IMAP/POP is, that some mobile data contracts are restricted to "web" connections only (which Exchange uses) but filter out "raw data" connections like IMAP/POP.

      I am sorry for bombarding you with all of this.

      Advertising our services is more fun than dealing with issues (smile)

      However I have tried to find this all out by myself but I have failed.

      The page Jacobs Email should get you started. It "just works" (well...)

  3. Great - this is all good news! Thank you for your detailed answer.

    I will give it another - now a more educated - shot!

  4. (sad) it does not work. I have tried with and without VPN connection. Also manual and automatic configuration. It seems that my password is not being accepted. I don't know why. It is exactly the same problem that I had when I tried the first time which was when exchange was introduced on Campus

    Because I need to install some google software to upload a picture I have posted a picture of the procedure it elsewhere:

    http://img413.imageshack.us/img413/7018/exchangeproblem.jpg

    1. Thanks for your detailed feedback!

      The issue is on picture 2: our domain is called JACOBS, not EXCHANGE. So, your "User name" should read JACOBS\dreinhardt, not EXCHANGE\dreinhardt.

      More details regarding user name notation is available at How to login with the JACOBS domain account.

  5. That was it. It works. And my first impression is that it works smoother than IMAP. Perfect!

    Thank you!