Skip to end of metadata
Go to start of metadata


How to setup Windows 7 for eduroam use

Right click on the network icon in the task bar and select "Open Network and Sharing Center".

Click on "Manage wireless networks".

Click on "Add" to add a new wireless network.

Click on "Manually create a network profile".

Enter eduroam for "Network name".
Select WPA2-Enterprise as "Security type".
Select AES as "Encryption type".
Click on "Next".

Click on "Change connection settings".

Click on "Security" to open the wireless network connection security tab.

Click on "Settings" to configure PEAP settings.

Enable the checkbox "Validate server certificate".
In the "Trusted Root Certification Authorities" select box select *Deutsche Telekom Root CA 2".
Click on "Configure" to change the authentication method settings for EAP-MSCHAP v2.

Unselect the check box to automatically use the Windows logon name and password.
Click "OK" to close the window.
Click "OK" in the "Protecte EAP Properties" window to close it.

In the "eduroam Wireless Network Properties" window click on "Advanced settings".

Select the "specify authentication mode" check box.
Select *User authentication" from the available authentication modes.
Click on "OK" to close the window.
Click on "OK" in the "eduroam Wireless Network Properties" window to close it.

Now you see a baloon window popping up that request additional information. Click on the baloon.

In the Username and password fields please enter your CampusNet user name followed by and your CampusNet password (in lower case), respectively.
Click "OK" to close the window and connect to the network.


  1. Hi,

    after quite a while of not using it I tried again to connect to eduroam at Jacobs. However i couldn't do so. I knew that there where similar problems when I first setup eduroam on my computer (Win7). However, I don't remember the solution. I deleted the existing profile, restarted the computer, strictly followed the teamwork instructions to re-setup the profile but it doesn't work. Actually, the last step ("a balloon will pop-up asking for credentials") does not happen. Can anybody tell me the trick?

    Best, Ben

    1. Exactly the same on my Win7 laptop. The instructions are excellenctly written and presented (well done!). But they don't work. Symptoms:

      • The balloon does not appear.
      • After a short moment, the "Connecting" at the eduroam entry disappears again.
      • After explicitely clicking on the eduroam "Connect" button, it tells me "Windows was unable to connect to eduroam".
      • I then tried to specify username and password directly in the eduroam network setting I just set up before (double checked that it's all correct), but same symptoms as above.

      ;(  Any clue about the causes? 

      1. Thanks for the positive feedback regarding documentation! (smile)

        There is a known issue with some of our access points on campus in combination with Windows 7 (only), which fail to reconnect a client after the first connect. (sad)

        There is no feasible workaround (except using the JACOBS network, eventually with VPN) - a replacement of the WLAN infrastructure is needed, which we strive for to happen mid next year. Sorry.

        1. Thanks again. So I guess this is the reason for me not being able to connect to eduroam through my Windows 7 laptop. Can you provide me with hints or directions on using the JACOBS network, eventually with VPN?

  2. Worked easier as I expected it. If you follow every step, things work fine. Best, Katharina

  3. Actually I had to use lowercase CN username, I think its worth specifying in the relevant step.

    1. Thanks for the feedback, the page above is amended accordingly!

      Incidentally, just this morning I requested this change in the login letters.

  4. Works also with Windows8 (the screens are just a little different in layout)

  5. Unfortunately I have big problems logging in to the eduroam network. When this happened in the past I just always used the Jacobs network but for some weird reason that also doesn't work at the moment. I type in my normal username @jacobs-uni... And my password but it doesn't accept it. Any ideas what I do wrong?

    1. Did you put username in lowercase me@jacobs... and did you also import the root CA certificate (just the Deutsche Telekom one)? Password is still case sensitive.