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Service Delivery

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Created by Schmidt, Torge, last modified on Mar 06, 2006

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The Service Delivery book look at what service the business requires of the provider in order to provide adequate support to the business Customers. To provide the necessary support the book covers the following topics:

Capacity Management

Financial Management for IT Services

Availability Management

Service Level Management

IT Service Continuity Management

(ITIL Service Delivery, pg. 5)

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