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You might want to print this page for reference, but beware of occasional changes.

(lightbulb) The service desk for students is IRC-IT's central contact point for students in case of Incidents or Requests.

IT Support for Students
  • write an email to itstudentsupport@jacobs-university.de anytime.
  • call 4667 during support hours.
  • during support hours visit the IRC-IT student support office CC 4-218 (the room to the left, just before the Group Study Area (GSA) in the IRC)

     

     

    Fall Office Hours

    The following program is for Fall Semester 2017 but it might change due to organizational matters.

    Please check this webpage regularly if you need to come by the office. Thank you!

     

     

Office Hours Fall Semester 2017

Monday

14.00 - 18.00(Alexandra)

18.00 - 20.30(Jeremy)

Tuesday

09.00 - 13.00(Alexandra)

Wednesday

14.00 - 19.00(Jeremy)

Thursday

17.00 - 18.30(Alexandra)

18.30 - 20.30(Jeremy)

Friday

14.00 - 17.00 (Alexandra)

Saturday

closed

Sunday

14.00 - 17.00(Jeremy)

 

(lightbulb) More information in IT Student Support.

 

 

Server Maintenance Hours

Server Maintenance Hours are each Thursday, from 07:00-08:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

Support is available only on regular working days. There is no IT support on public holidays.

(plus) You can find a lot more information about efficiently employing IT student support in IT Student Support.

(tick) It will be easier and faster to answer your questions, if you keep a few things in mind upon requesting information, including being specific. Please see the interesting hints on asking questions at Geek to Live: The art of asking. Also, How To Ask Questions The Smart Way might help to get faster and more helpful answers.