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You might want to print this page for reference, but beware of occasional changes.

(lightbulb) The service desk for students is IRC-IT's central contact point for students in case of Incidents or Requests.

IT Support for Students
  • write an email to itstudentsupport@jacobs-university.de anytime.
  • call 4667 during support hours.
  • during support hours visit the IRC-IT student support office CC 4-218 (the room to the left, just before the Group Study Area (GSA) in the IRC)

 

Spring Semester 2017

 The following schedule represents the office hours program for Spring Semester 2017.

Office Hours

Monday

19.30 - 21.30

Tuesday

14.00 - 16.30

19.30 - 21.30

Wednesday

09.00 - 11.00

14.00 - 18.30

Thursday

closed
Friday09.00 - 11.00
Saturday17.00 - 19.00
Sunday17.00 - 20.00

(lightbulb) More information in IT Student Support.

 

 

Server Maintenance Hours

Server Maintenance Hours are each Thursday, from 07:00-08:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

Support is available only on regular working days. There is no IT support on public holidays.

(plus) You can find a lot more information about efficiently employing IT student support in IT Student Support.

(tick) It will be easier and faster to answer your questions, if you keep a few things in mind upon requesting information, including being specific. Please see the interesting hints on asking questions at Geek to Live: The art of asking. Also, How To Ask Questions The Smart Way might help to get faster and more helpful answers.