IT

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(lightbulb) The service desk for students is IRC-IT's central contact point for students in case of Incidents or Requests.

IT Support for Students
  • write an email to itstudentsupport@jacobs-university.de anytime.
  • call 4667 during support hours.

  • during support hours visit the IRC-IT student support office CC 4-218 (the room to the left, just before the Group Study Area (GSA) in the IRC)

Please call or email us regarding your issue during office hour first. We would set up an appointment with you in case of necessary in-person meeting. Thank you for the understanding!!

 

(lightbulb) More information in IT Student Support.

Frequently asked questions

You might want to print this page for reference, but beware of occasional changes.

 

Server Maintenance Hours

Server Maintenance Hours are each Thursday, from 07:00-08:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

(plus) You can find a lot more information about efficiently employing IT student support in IT Student Support.

(tick) It will be easier and faster to answer your questions, if you keep a few things in mind upon requesting information, including being specific. Please see the interesting hints on asking questions at Geek to Live: The art of asking. Also, How To Ask Questions The Smart Way might help to get faster and more helpful answers.