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titleSupport Hours

Telephone Hours and Open Office Hours can be found on the Service Desk for Faculty and Staff page.

What to do if something doesn't work as expectedPlease follow these steps to get answers to your issues:

  1. Check Operational Announcements if this is a known or scheduled situation.
  2. Check Live System Status if a system failure is reported.RTFM: Read That Fine Manualavailable documentation, especially by consulting How Tos, FAQs, Known Errors, and other Documentation.
  3. Search for a solution within this site:
    Livesearch
    spaceKeyircit
  4. Contact Depending on your Jacobs University membership status,: Central contact point for all IT users at IUB in case of incidents or requests
Info
titleMind the Server Maintenance Hours

Server Maintenance Hours are 2nd and 4th Wednesday each monthThursday, from 1507:00-1608:00. Also for HCM/Loga each Monday from 09:00 to 09:30!

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.