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What to do if something doesn't work as expectedPlease follow these steps to get answers to your issues:

  1. Check Operational Announcements if this is a known or scheduled situation.
  2. RTFM: Read That Fine ManualCheck available documentation, especially by consulting How Tos, FAQs, Known Errors, and other Documentation.
  3. Search for a solution within this site:
  4. Contact Service Desk: Central contact point for all IT users at IUB in case of incidents or requests.
  5. Depending on your Jacobs University membership status,
titleMind the Server Maintenance Hours

Server Maintenance Hours are each Thursday, from 07:00-08:00. Also for HCM/Loga each Monday from 09:00 to 09:30!

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.