- IT Home
- How Tos
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- Office Hours for Staff Support
- Office Hours for Student Support
What to do if something doesn't work as expectedPlease follow these steps to get answers to your issues:
- Check Operational Announcements if this is a known or scheduled situation.
- RTFM: Read That Fine ManualCheck available documentation, especially by consulting How Tos, FAQs, Known Errors, and other Documentation.
- Search for a solution within this site:
Livesearch spaceKey ircit
- Contact Service Desk: Central contact point for all IT users at IUB in case of incidents or requests.
- Depending on your Jacobs University membership status,
Server Maintenance Hours are each Thursday, from 07:00-08:00. Also for HCM/Loga each Monday from 09:00 to 09:30!
During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.
See here for details.