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What to do if something doesn't work as expectedPlease follow these steps to get answers to your issues:

  1. Check Operational Announcements if this is a known or scheduled situation.
  2. RTFM: Read That Fine ManualCheck available documentation, especially by consulting How Tos, FAQs, Known Errors, and other Documentation.
  3. Search for a solution within this site:
    Livesearch
    spaceKeyircit
  4. Contact Service Desk: Central contact point for all IT users at IUB in case of incidents or requestsDepending on your Jacobs University membership status,
Info
titleMind the Server Maintenance Hours

Server Maintenance Hours are 2nd and 4th Wednesday each monthThursday, from 1507:00-1608:00. Also for HCM/Loga each Monday from 09:00 to 09:30!

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.