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  1. Check Operational Announcements if this is a known or scheduled situation.
  2. Check Live System Status if a system failure is reported.
  3. Check available documentation, especially How Tos, FAQs, Known Errors, and other Documentation.
  4. Search for a solution within this site:
    Livesearch
    spaceKeyircit
  5. Depending on your Jacobs University membership status,

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