- User Support Services: Directed at users, dealing with communication between people and development of IUB services.
- Business Product Services: Business enabling and supporting products, generating added value to IUB's users in their business-related work.
Read Operational Announcements for changes affecting IT Service Delivery.
Read Blog for all news regarding IRC-IT.
This web site is heavily based on the ITIL Standard. Be sure to check the Glossary for well-defined terms like Service User or Service Customer.
|Jacobs University members need a CampusNet account to access services. Internet is provided through the eduroam wireless/WLAN network. VPN can be used to access Intranet services from outside the university. Staff and resident students have a telephone available.|
Jacobs members have a feature-rich email account. A file server provides centralized storage. teamwork is a central wiki and blog platform. The multi function printers deployed on campus can also scan. Additional software is available.
|To find more services, use the link collection. Use of services is governed by policies. Comprehensive documentation is provided. There are several contacts available to help.|