Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Image Removed

  • User Support Services: Directed at users, dealing with communication between people and development of IUB services.
  • Business Product Services: Business enabling and supporting products, generating added value to IUB's users in their business-related work.

Read Operational Announcements for changes affecting IT Service Delivery.

Read Blog for all news regarding IRC-IT.

This web site is heavily based on the ITIL Standard. Be sure to check the Glossary for well-defined terms like Service User or Service Customer.

Section


Column
width70%


Panel
borderColorlightgreen
bgColoraliceblue
titleBGColorlightgreen
borderStylesolid
titleStarter Pack

(thumbs up) If you are lost in o-week, follow What to do first in IT.

(lightbulb) For compiled IT information have a look at Introductory IT Information for Faculty, Staff and Admin Members or at Introductory IT Information for Students.



Column
width30%

Image AddedImage AddedImage AddedImage Added


 

Blog Posts
max5
spacesircit
sortcreation
time30d
reversetrue
contenttitles

 

Section
bordertrue


Column
width10%
Image Added


Column
width60%
Jacobs University members need a CampusNet account to access services. Internet is provided through the eduroam wireless/WLAN network. VPN can be used to access Intranet services from outside the university. Staff and resident students have a telephone available.


Column
width30%



Section
bordertrue


Column
width10%
Image Added


Column
width60%

Jacobs members have a feature-rich email account. A file server provides centralized storage. teamwork is a central wiki and blog platform. The multi function printers deployed on campus can also scan. Additional software is available.


Column
width30%



Section
bordertrue


Column
width10%
Image Added


Column
width60%
To find more services, use the link collection. Use of services is governed by policies. Comprehensive documentation is provided. There are several contacts available to help.


Column
width30%