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Welcome to the collaboration home page of IRC-IT, "the IT department" at International University Bremen.

(lightbulb) Learn more about IRC-IT here.

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titleFive most recent [Operational Announcements]
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Blog Posts
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titleFive most recent News in [Blog]
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Blog Posts
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Service Types

  • IT Support: What to do when somethings IT-related is required or seems to be wrong.
  • User Support Services: Directed at users, dealing with communication between people and development of IUB services, including IT Support.
  • Business Product Services: Business enabling and supporting products, generating added value to IUB's users in their business-related work.
  • Projects: Lists various projects under active development.

News

Read Operational Announcements for changes affecting IT Service Delivery. Read Blog for all news regarding IRC-IT, or Development News for news regarding noticable advancements of IUB only. You can also subscribe to the Calendar.

Info

Check Operational Announcements, Live System Status and Live Internet Connection Status if you suspect infrastructure not working as expected.

Structure and Terminology

This web site is heavily based on the ITIL Standard. Be sure to check the Glossary for well-defined terms like Service User or Service Customer.

Tip

The navigation bar on the left side gives quick access to information.

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titleStarter Pack

(thumbs up) If you are lost in o-week, follow What to do first in IT.

(lightbulb) For compiled IT information have a look at Introductory IT Information for Faculty, Staff and Admin Members or at Introductory IT Information for Students.



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Jacobs University members need a CampusNet account to access services. Internet is provided through the eduroam wireless/WLAN network. VPN can be used to access Intranet services from outside the university. Staff and resident students have a telephone available.


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Jacobs members have a feature-rich email account. A file server provides centralized storage. teamwork is a central wiki and blog platform. The multi function printers deployed on campus can also scan. Additional software is available.


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To find more services, use the link collection. Use of services is governed by policies. Comprehensive documentation is provided. There are several contacts available to help.


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