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Service Customer

Jacobs University Graduate Student AssociationCounseling Center.

This SLA has been agreed upon on (info) FIXME November December , Day 2009.

Service User

Jacobs University Graduate Student Association: Jessica Price.
The Service User provides the server administrator, by agreement in the SLA this task is done by IRC-IT.

Service Continuity

The service is provided until end of November December 2010.

Service Availability

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In case of system breakdown, the Service Provider provides a clean opering operating system installation. In addition, the last file system copy of the mentioned directories is recovered. The Service User restores all application(s) to a running and available instance. The Service User recreates the server configuration, the application, the database, and data files with the restored data.

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Monthly availability numbers of the SSH, MYSQL and HTTP services as reported by IRC-IT's monitoring system.

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