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Dear

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computer

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user

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at

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Jacobs

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University,

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welcome

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to

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Jacobs

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University

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and

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it's

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rich

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and

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diverse

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IT

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world!

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ircit as the central IT department of Jacobs University provides you with a wide array of technology and services in the area of information technology and telecommunication at Jacobs University.

These pages will give you the most important information to get you started using our services and technology. Also, most relevant procedures and policies are laid out, please consider them carefully. Jacobs University and especially IRC-IT is still an evolving environment. Please expect changes in service and infrastructure during your stay.

Latest information regarding IT's services can be found on the IT home page at http://teamwork.jacobs-university.de/display/ircit/

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.

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Feel

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free

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to

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explore.

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You

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can

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stay

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tuned

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by

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reading

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or

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subscribing

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the

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IT

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Blog

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at

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http://teamwork.jacobs-university.de/display/ircit/Blog

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.

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All

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the

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best

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for

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your

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stay

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at

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Jacobs

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University,

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Dr.

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Torge

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Schmidt,

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CTO

Panel
titleTable of Content
Table of Contents
maxLevel2


Tip
titleUse Links in this Document

This document is best read online, at http://teamwork.jacobs-university.de/x/hhQ

] {tip} h1. First Steps Upon Arrival The first steps,

First Steps Upon Arrival

The first steps, IT-wise,

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when

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you

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arrive

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at

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Jacobs

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University

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are:

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  1. Pickup

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  1. your

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  1. CampusNet

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  1. account.

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  1. Login

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  1. to

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  1. your

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  1. computer.

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  1. Set

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  1. yourself

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  1. a

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  1. new

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  1. CampusNet

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  1. password

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  1. and a password recovery email address.
  2. Setup your email client.

IT Service Desk opening hours are 10:00 to 11:00 (Tue-Fri)

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and

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15:00

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to

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16:00

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(Mon-Fri),

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the

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office

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is

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CC

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3-255,

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in

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the

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Campus

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Center,

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elevator

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button

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"2".

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Telephone hours are from 09:00 to 10:00 (Tue-Fri) and 14:00 to 15:00 (Mon-Fri). If you reach the voicebox at any time, please make use of it so we can call you back.

Accounts

Upon your arrival at Jacobs University, you will receive your CampusNet account. CampusNet is also known as Jacobs University's "University Information System". You will get you CampusNet account and password via house snail mail, or from your office of the Dean.

(info) CampusNet is maintained by the CampusNet team. For contact information please see the page campusnetpublic

The first thing you should do is login to CampusNet and set a new password. While you are at it, you should also add an email address external to Jacobs University in the CampusNet "E-Mail" field. This will be used for your password recovery requests in case you forget your password.

Tip
titleWeb Address for CampusNet

The web page to access CampusNet is https://campusnet.jacobs-university.de/

]. {tip} The CampusNet password is also your password for other systems and applications, like WLAN, [VPN access], [Jacobs Email] and {link-to:dashboard}teamwork (this very site){link-to}. Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password. (i) Some Jacobs University members will also receive a CampusNet *Client* password, which is different from the CampusNet *Web* password! CampusNet accounts will not work before the date of begin of employment. Also, it might take up to three weeks from the personnel department receiving a signed work contract until a CampusNet account is available. Please plan ahead. h2. Windows Domain "JACOBS" Account You will need this account to login to your JACOBS PC/Laptop and to access network resources like your home directory or printers. (!) The [JACOBS domain account] is completely driven by the CampusNet application. Hence, your username and password in the Windows domain are your CampusNet credentials as described above. (x) Changing the Windows password is only possible by changing the CampusNet password as described above. (/) On the login screen, ensure that you select the JACOBS domain in the selection box. For more details see [How to login with the JACOBS domain account]. h1. IT Resources There are various IT resources at Jacobs University. h2. File Server h3. Network Home Drive/Home Directory Each Jacobs member has access to a home directory on a file server for central storage of personal documents. If working on a [Jacobs computer] with a [Jacobs account], the directory is available as drive H: If your account name would be jsmith, the full UNC path to your home directory would be {{\\storage.jacobs-university.de\homeshare\j\jsmith}} (x) The network home drive is only available within Jacobs network. If off campus, please use [VPN Access] to connect to the Jacobs network before using the network home drive. (i) Storage quotas are in effect. See the [/2009/01/23/FAQ network home drive at Jacobs] for more information. h3. Jacobs Directory Following shortly, everyone will have access to a shared server for document storage. h2. Jacobs Email (/) [Jacobs Email] access is available world-wide. There is no need for [VPN Access]. (on) Your email address will differ from your CampusNet user name, resp. [Jacobs user name]. Always use the [Jacobs user name] for resource access, including email. To change the email password, change the password of your CampusNet account, see the page [campusnetpublic:] (i) Jacobs University is *NOT* filtering emails for spam. See [How to configure Jacobs Email for SPAM filtering] for the reason and how to set it up yourself. (i) Email quotas are in effect. h3. Web Interface {tip:title=Web Address for Jacobs Email}

The CampusNet user name and password is used for almost any other system and application, too, protect it well and follow general password security guidelines.

You will automatically have a JACOBS domain account, also called JACOBS user account or simply JACOBS account, to login to your JACOBS PC/Laptop and to access network resources like network directories or printers.

The JACOBS user account is completely driven by the CampusNet application, your username and password in the Windows "JACOBS" domain are the same as your CampusNet credentials as described above.

(tick) On the login screen to your JACOBS domain computer, ensure that you select the JACOBS domain in the selection box, NOT the local computer. For more details see How to login with the JACOBS domain account.

Jacobs Email

Tip
titleWeb Address for Jacobs Email

https://exchange.jacobs-university.de/

{tip} Access to [Jacobs email] requires login to the email server with the [JACOBS domain account]. The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right,

Web access to Jacobs Email requires login to the email server with the JACOBS user account. The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right, "JACOBS\jdoe"

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will

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not

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work

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for

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web-based

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access

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to

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email).

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Tip
titleServer for Jacobs Email

exchange.jacobs-university.de

(incoming

and

outgoing)

{tip} Supported client is Microsoft Outlook. Recommended connector is Exchange connect, autodiscovery of Outlook 2007 can be used for zero-configuration connection. IMAP and POP plus SMTP is also known to work, so any email client will work. See [Jacobs Email] for more information about email at Jaocbs and [How to configure MS Outlook for Jacobs University Email] for configuration help. h3. Mailing Lists Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her [Jacobs Email] address. This list is mandatory to read, it is the official communication channel of Jacobs University to it's non-student members. It is a moderated list to ensure, that only Jacobs University representatives send out information. (!) Not knowing content of that list is not acceptable! {note:title=Mandatory Mailing List} "jacobs-users" is a mandatory mailing list to read. Emails on that list have "OFFICIAL" in the subject line. {note} In addition, each new Jacobs University member is member of the mailing list "jacobs-talk" for various chit-chat, and "jacobs-events" to propagate events on and off campus. Both lists are not moderated and free to post on for each Jacobs University member. (+) You might want to setup filters. The comprehensive list of Jacobs University's mailing lists is available at [

The supported client is Microsoft Outlook with Exchange connect, autodiscovery of Outlook can be used for zero-configuration connection. IMAP and POP plus SMTP is also known to work, so any email client will work.

Remember to use the different formats of your JACOBS user account and your Jacobs Email address where appropriate! Jacobs Email access is available world-wide. There is no need for VPN Access.

See Jacobs Email for more information about email at Jacobs and How Tos regarding Emails for configuration help.

Mailing Lists

Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her Jacobs Email address. This list is the official communication channel of Jacobs University to it's non-student members. It is a moderated list to ensure, that only Jacobs University representatives send out information.

The comprehensive list of Jacobs University's mailing lists is available at http://lists.jacobs-university.de/mailman/listinfo

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If

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you

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would

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like

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to

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know

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which

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lists

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you

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are

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on,

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follow

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the

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procedure

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at

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How

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to

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know

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which

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mailing

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lists

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you

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are

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subscribed

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to

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.

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Everyone

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at

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Jacobs

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University

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can

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setup

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and

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run

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mailing

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lists.

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See

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Utilizing

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Mailing

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Lists

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for

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details.

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(info) Lists are usually not administrated by IT. If you browse to a mailing lists' information page, in the footer is the list of administrators' addresses. Please contact them upon inquiries. See Utilizing Mailing Lists for a comprehensive discussion of mailing lists at Jacobs University.

File Server

Every Jacobs University Member has access to a shared network drive for collaboration. If working on a JACOBS computer with a JACOBS account, the directory is available as drive J: For more information see Introduction of JACOBS shared network drive and the accompanying FAQ shared network drive at Jacobs.

Also, every Jacobs University Member has a home directory on a file server for central storage of personal documents. If working on a JACOBS computer with a JACOBS account, the directory is available as drive H: For more information, see Introduction of JACOBS network home drive and the accompanying FAQ network home drive at Jacobs.

Printing and Scanning

All Jacobs University Members and Jacobs University Visitors have access to multi-function printers shared over the network, which can also scan documents. The print queue is available within the Jacobs network and accessible by any computer. See Introduction of JACOBS network printing and scanning for an introduction and the accompanying FAQ JACOBS network printing and scanning.

Network Access

Generally, there is no pre-requisite for connecting a device. Computers issued by IT are correctly pre-configured. If you bring your own computer, use "Automatic Configuration" or "DHCP Configuration" for getting network parameters of Jacobs University upon connection.

WiFi access is possible without prior registration, but requires login with the JACOBS account. The network to use is eduroam as it automatically works at many places in the world. See WiFi/WLAN Access for details.

Some services, especially file server access and access to third party digital resources (aka ebooks), are only available while connected to Jacobs University's network. If you are off campus, you can use VPN Access to access those services. The VPN account is the same as your CampusNet account.

Microsoft Office Software

Jacobs University has Microsoft Office licensed for staff. If your computer was provided by IT, Microsoft Office is already installed. If the computer you are using was bought by Jacobs University, but not provided by IT, you can get Microsoft Office from the Service Desk for Faculty and Staff.  If you would like to install Microsoft Office on your privately owned computer, please see Microsoft Office Download for Employees and Students for details.

Microsoft Office 365

Jacobs University has access to Microsoft Office 365. This includes "OneDrive for Businss" online storage, synced across devices, and web-based viewing and editing of Microsoft Office documents, even at the same time with others. "Skype for Business" is also available to conduct video and/or audio calls and conferences, including text chats, and screen sharing. For details and more services, please see Microsoft Office 365 for Jacobs University.

Telephony

Usually, Jacobs University members have a telephone available, including a voice box. To access the voice box, dial 4900; a PIN code is required. In addition, there is a web interface to the "Xpressions" system (available only on campus) to access the voice box, forward fax messages, configure the phone etc. A password is used to access the Xpressions system.

You will get the voice box PIN and the Xpressions password from your predecessor or team assistant. Please contact Service Desk for Faculty and Staff, if the PIN or password can not be retrieved.

Access to Xpressions using the phone is documented here. All telephone manuals can be found at Telephony Device Manuals.

Legal Matters and Policies

Regarding IT operations, the following policies are of particular relevance:

If you would like to operate your own, private computer within Jacobs University's network, that is possible without prior registration. Though, you are obliged to follow the Requirements for Use of Private Computers in Jacobs University Network. In particular, Update all software regularly and Use a virus scanner, and update it regularly! This requirement applies to computers with ANY operating system, including Linux and MacOS!

For a more comprehensive list of policies see Policies. There are various laws in Germany relevant for IT operation, see Legal for an overview. Please know and follow these policies and laws.

The contact details of Jacobs University's data protection officer can be found at Datenschutzbeauftragter (Data Protection Officer).

Miscellaneous

The procurement procedure for small computer accessories like network cables is explained at How to obtain computer accessories. IT does not sell or lend computer accessories.

This very teamwork system is implementing a wiki and blog and is a great tool for cooperation and collaboration in your daily work. You can also create your personal wiki home space easily. Other uses are sketched at Possible Uses of this Site. Logging in requires the CampusNet user name and password.


Tip
titleConfluence Tutorials

You can teach yourself by following the Confluence Tutorials.

IT Support

The IT home page is Home Page of IT.

Tip
titleWeb Address of IT

IT's home page, available world-wide, is at http://teamwork.jacobs-university.de/display/ircit/

{tip} A long list of

A long list of IT-relevant

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links

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is

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available

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at

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Link

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Collection

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.

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You

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can

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search

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IT's

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knowledge

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base,

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documentation,

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how

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tos,

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FAQs

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and

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a

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lot

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more

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at

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IT

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Support

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,

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which

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is

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an

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ever-increasing

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wealth

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of

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information.

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Check

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back

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often

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or

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read

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the

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Blog

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!

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You

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might

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want

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to

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get

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acquainted

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with

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Jacobs

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University's

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teamwork

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system

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soon

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by

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working

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through

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the

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Confluence

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Tutorials

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.

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You

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can

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also

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contact

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Service

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Desk

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for

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Faculty

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and

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Staff

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.

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Please

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mind

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the

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office

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hours

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and

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refrain

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from

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contacting

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staff

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directly;

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use

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the

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provided

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channels

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instead.

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The

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rationale

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is

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explained

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and

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in-depth

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information

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provided

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at

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Contacting

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IT-Support

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for

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Staff

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.

There are regular server Maintenance Hours on Thursdays from 7 to 8am, services might be unavailable during this time without prior announcement.

Essential Links

Home page of Jacobs University Bremen

http://www.jacobs-university.de/

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Teamwork collaboration site

http://teamwork.jacobs-university.de/

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Office 365 Portal https://portal.office.com/