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Dear computer user at Jacobs University,

welcome to Jacobs University and it's rich and diverse IT world!

ircit as the central IT department of Jacobs University provides you with a wide array of technology and services in the area of information technology and telecommunication at Jacobs University.

These pages will give you the most important information to get you started using our services and technology. Also, most relevant procedures and policies are laid out, please consider them carefully. Jacobs University and especially IRC-IT is still an evolving environment. Please expect changes in service and infrastructure during your stay.

Latest information regarding IRC- IT's services can be found on the IRC- IT home page at http://teamwork.jacobs-university.de/display/ircit/. Feel free to explore. You can stay tuned by reading or subscribing the IT Blog at http://teamwork.jacobs-university.de/display/ircit/Blog.

All the best for your stay at Jacobs University,
Dr. Torge Schmidt, CTO

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Upon your arrival at Jacobs University, you will receive your CampusNet account. CampusNet is also known as Jacobs University's "University Information System". You will get you CampusNet account and password via house snail mail, or from your office of the Dean.

(info) (info) CampusNet is maintained by the CampusNet team, which is NOT part of IRC-IT. For contact information please see the page campusnetpublic

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The CampusNet user name and password is used for almost any other system and application, too, protect it well and follow general password security guidelines.

Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password.

You will automatically have a JACOBS domain account, also called JACOBS user account or simply JACOBS account, to login to your JACOBS PC/Laptop and to access network resources like network directories or printers.

The JACOBS user account is completely driven by the CampusNet application, your username and password in the Windows "JACOBS" domain are the same as your CampusNet credentials as described above.

(tick) (tick) On the login screen to your JACOBS domain computer, ensure that you select the JACOBS domain in the selection box, NOT the local computer. For more details see How to login with the JACOBS domain account.

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See Jacobs Email for more information about email at Jaocbs Jacobs and How to configure MS Outlook 2003 for Jacobs Email for Tos regarding Emails for configuration help.

Mailing Lists

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The comprehensive list of Jacobs University's mailing lists is available at http://lists.jacobs-university.de/mailman/listinfo. If you would like to know which lists you are on, follow the procedure at How to know which mailing lists you are subscribed to. Everyone at Jacobs University can setup and run mailing lists. See Utilizing Mailing Lists for details.

(info) (info) Lists are usually not administrated by IRC- IT. If you browse to a mailing lists' information page, in the footer is the list of administrators' addresses. Please contact them upon inquiries. See Utilizing Mailing Lists for a comprehensive discussion of mailing lists at Jacobs University.

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Generally, there is no pre-requisite for connecting a device. Computers issued by IRC- IT are correctly pre-configured. If you bring your own computer, use "Automatic Configuration" or "DHCP Configuration" for getting network parameters of Jacobs University upon connection.

WLAN WiFi access is possible without prior registration, but requires login with the JACOBS account. The recommended network to use is eduroam as it automatically works at many places in the world. See WiFi/WLAN Access for details.

Some services, especially file server access and access to third party digital resources (aka ebooks), are only available while connected to Jacobs University's network. If you are off campus, you can use VPN Access to access those servicsservices. The VPN account is the same as your CampusNet account.

Microsoft Office Software

Jacobs University has Microsoft Office licensed for staff. If your computer was provided by IT, Microsoft Office is already installed. If the computer you are using was bought by Jacobs University, but not provided by IT, you can get Microsoft Office from the Service Desk for Faculty and Staff.  If you would like to install Microsoft Office on your privately owned computer, please see Microsoft Office Download for Employees and Students for details.

Microsoft Office 365

Jacobs University has access to Microsoft Office 365. This includes "OneDrive for Businss" online storage, synced across devices, and web-based viewing and editing of Microsoft Office documents, even at the same time with others. "Skype for Business" is also available to conduct video and/or audio calls and conferences, including text chats, and screen sharing. For details and more services, please see Microsoft Office 365 for Jacobs University.

Telephony

Usually, Jacobs University members have a telephone available, including a voice box. To access the voice box, dial 4900; a PIN code is required. In addition, there is a web interface to the "Xpressions" system (available only on campus) to access the voice box, forward fax messages, configure the phone etc. A password is used to access the Xpressions system.

You will get the voice box PIN and the Xpressions password from your predecessor or team assistant. Please contact Service Desk for Faculty and Staff, if the PIN or password can not be retrieved.

Tip
titleWeb Address of Xpressions

The URL to access phone configuration is http://xpression.jacobs-university.de/

Access to Xpressions using the phone is documented here. All telephone manuals can be found at Telephony Device Manuals.

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The procurement procedure for small computer accessories like network cables is explained at How to obtain computer accessories. IRC- IT does not sell or lend computer accessories.

 

 

This very teamwork system is implementing a wiki and blog and is a great tool for cooperation and collaboration in your daily work. You can also create your personal wiki home space easily. Other uses are sketched at Possible Uses of this Site. Logging in requires the CampusNet user name and password.

 

 

is also used for providing collaboration space for courses. At the beginning of a semester, a workspace can be requested for a course, and instructors and students are automatically enlisted. It can be used for providing additional teaching material in excess to CampusNet, for group work, as a calendar, bookmarks, etc.


Tip
titleConfluence Tutorials

You can teach yourself by following the Confluence Tutorials.

IT Support

The IRC- IT home page is Home Page of IRC- IT.

Tip
titleWeb Address of IRC- IT

IRC-IT's home page, available world-wide, is at http://teamwork.jacobs-university.de/display/ircit/

A long list of IT-relevant links is available at Link Collection.

You can search IRC- IT's knowledge base, documentation, how tos, FAQs and a lot more at IT Support, which is an ever-increasing wealth of information. Check back often or read the Blog! You might want to get acquainted with Jacobs University's teamwork system soon by working through the Confluence Tutorials.

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There are regular server Maintenance Hours on Thursdays from 7 to 8am, services might be unavailable during this time without prior announcement.

Essential Links