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Comment: ICT Guideline
Wiki Markup
Dear new computer user at Jacobs University,

welcome to Jacobs University and it's rich and diverse IT world!

[IRC-IT|ircit:] as the [central IT department of Jacobs University|About] provides you with a [wide array of technology and services|Business Product Services] in the area of information technology and telecommunication at Jacobs University.

These pages will give you the most important information to get you started using our services and technology.  Also, most relevant procedures and policies are laid out, please consider them carefully. Jacobs University and especially IRC-IT is still an evolving environment.  Please expect changes in service and infrastructure during your stay. 

Latest information regarding IRC-IT's services can be found on the IRC-IT home page at [].  Feel free to explore.  You can stay tuned by reading or subscribing the [IT Blog|Blog] at [].

All the best for your stay at Jacobs University,
[_Dr. Torge Schmidt, CTO_|~tschmidt]

{panel:title=Table of Content}

{tip:title=Use Links in this Document}
This document is best read online, at []

h1. First Steps Upon Arrival

The first steps, IT-wise, when you arrive at Jacobs University are:

# Pickup your CampusNet account.
# Login to your computer.
# Set yourself a new CampusNet password.
# Setup your email client.

IT Service Desk opening hours are 10:00 to 11:00 (Tue-Fri) and 15:00 to 16:00 (Mon-Fri), the office is CC 3-255, in the Campus Center, elevator button "2".  

h1. Accounts

Upon your arrival at Jacobs University, you will receive the following accounts:

h2. CampusNet Account

[CampusNet|campusnetpublic:] is also known as Jacobs University's "University Information System".    Your CampusNet user name usually consists of the first letter of your first name and then your lastname, up to 10 characters. There are special rules for handling conflicts. 

You will get you CampusNet account and password via house snail mail, or from your office of the Dean.

(i) CampusNet is maintained by the CampusNet team, which is *NOT* part of IRC-IT.  For contact information please see the page [campusnetpublic:]

If you are unsure, what your CampusNet user name is, or if you have an account at all, you can find out yourself by following [campusnetpublic:How to know your CampusNet user name].  

If you ensured that you have a CampusNet account, you can then set a new password for yourself by following [campusnetpublic:How to set a new CampusNet Password]. You need to have [Jacobs Email] working for you to receive the link and password.

(i) At the moment, resetting an unknown password is not possible. Please contact the CampusNet team instead, see the page [campusnetpublic:]

{tip:title=Web Address for CampusNet}
The web page to access CampusNet is []  

The CampusNet password is also your password for other systems and applications, like WLAN, [VPN access], [Jacobs Email] and {link-to:dashboard}teamwork (this very site){link-to}.

Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password.

(i) Some Jacobs University members will also receive a CampusNet *Client* password, which is different from the CampusNet *Web* password!

CampusNet accounts will not work before the date of begin of employment.  Also, it might take up to three weeks from the personnel department receiving a signed work contract until a CampusNet account is available.  Please plan ahead.

h2. Windows Domain "JACOBS" Account

You will need this account to login to your JACOBS PC/Laptop and to access network resources like your home directory or printers.

(!) The [JACOBS domain account] is completely driven by the CampusNet application.

Hence, your username and password in the Windows domain are your CampusNet credentials as described above.  

(x) Changing the Windows password is only possible by changing the CampusNet password as described above.

(/) On the login screen, ensure that you select the JACOBS domain in the selection box.

For more details see [How to login with the JACOBS domain account].

h1. IT Resources

There are various IT resources at Jacobs University.

h2. File Server

h3. Network Home Drive/Home Directory

Each Jacobs member has access to a home directory on a file server for central storage of personal documents. If working on a [Jacobs computer] with a [Jacobs account], the directory is available as drive H:

If your account name would be jsmith, the full UNC path to your home directory would be {{\\\homeshare\j\jsmith}}

(x) The network home drive is only available within Jacobs network.  If off campus, please use [VPN Access] to connect to the Jacobs network before using the network home drive.

(i) Storage quotas are in effect.

See the [/2009/01/23/FAQ network home drive at Jacobs] for more information.

h3. Jacobs Directory

Following shortly, everyone will have access to a shared server for document storage.

h2. Jacobs Email

(/) [Jacobs Email] access is available world-wide. There is no need for [VPN Access].

(on) Your email address will differ from your CampusNet user name, resp. [Jacobs user name].  Always use the [Jacobs user name] for resource access, including email.

To change the email password, change the password of your CampusNet account, see the page [campusnetpublic:] 

(i) Jacobs University is *NOT* filtering emails for spam.  See [How to configure Jacobs Email for SPAM filtering] for the reason and how to set it up yourself.

(i) Email quotas are in effect.

h3. Web Interface
{tip:title=Web Address for Jacobs Email}

Access to [Jacobs email] requires login to the email server with the [JACOBS domain account].  The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right, "JACOBS\jdoe" will not work for web-based access to email).

h3. Client Access

{tip:title=Server for Jacobs Email} (incoming and outgoing)

Supported client is Microsoft Outlook. Recommended connector is Exchange connect, autodiscovery of Outlook 2007 can be used for zero-configuration connection.  IMAP and POP plus SMTP is also known to work, so any email client will work. 

See [Jacobs Email] for more information about email at Jaocbs and [How to configure MS Outlook 2003 for Jacobs Email] for configuration help.

h3. Mailing Lists

Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her [Jacobs Email] address.  This list is mandatory to read, it is the official communication channel of Jacobs University to it's non-student members.  It is a moderated list to ensure, that only Jacobs University representatives send out information. (!) Not knowing content of that list is not acceptable!

{note:title=Mandatory Mailing List}
"jacobs-users" is a mandatory mailing list to read. Emails on that list have "OFFICIAL" in the subject line.

In addition, each new Jacobs University member is member of the mailing list "jacobs-talk" for various chit-chat, and "jacobs-events" to propagate events on and off campus.  Both lists are not moderated and free to post on for each Jacobs University member.

(+) You might want to setup filters.

The comprehensive list of Jacobs University's mailing lists is available at [].  If you would like to know which lists you are on, follow the procedure at [How to know which mailing lists you are subscribed to].  Everyone at Jacobs University can setup and run mailing lists.  See [Utilizing Mailing Lists] for details.  

(i) Lists are usually not administrated by IRC-IT.  If you browse to a mailing lists' information page, in the footer is the list of administrators' addresses.  Please contact them upon inquiries.

See [Utilizing Mailing Lists] for a comprehensive discussion of mailing lists at Jacobs University.

h2. Network Access

Jacobs University's network is separated in various subnets.  

Generally, there is no pre-requisite for connecting a device.  Computers issued by IRC-IT are correctly pre-configured.  If you bring your own computer, use "Automatic Configuration" or "DHCP Configuration" for getting network parameters of Jacobs University upon connection.  

(x) Do not use hard-wired IP-addresses!

(x) It is not acceptable for students to be connected to the admin network without close supervision.

h2. WLAN Access

WLAN access is possible without prior registration, but requires login with the CampusNet account. See [WLAN Access] for details.

h2. VPN Access

Some services, including access to third party digital resources, are only available while connected to Jacobs University's network.  If you are off campus, you can use [VPN Access] to access those servics.  The VPN account is the same as your CampusNet account.

It is also strongly recommended to use [VPN Access] if you are transmitting sensitive information via WLAN.

{tip:title=Web Address of WebVPN}
The URL of WebVPN is []. Read the warnings at [VPN Access] closely before using WebVPN!

h2. Telephony

Usually, Jacobs University members have a telephone available, including a voice box.  To access the voice box, dial 4900; a PIN code is required.  

In addition, there is a [web interface to the "Xpressions" system|] (available only on campus) to access the voice box, forward fax messages, configure the phone etc. A password is used to access the Xpressions system.

You will get the voice box PIN and the Xpressions password from your predecessor or team assistant. Please contact [Service Desk for Faculty and Staff], if the PIN or password can not be retrieved.

{tip:title=Web Address of Xpressions}
The URL to access phone configuration is []

Access to Xpressions using the phone is [documented here|Telephony Device Manuals^phonemail.pdf].

All telephone manuals can be found at [Telephony Device Manuals].  

(x) It is not possible to plug in any consumer device.  Contact [Service Desk for Faculty and Staff] if you require a non-standard device.

h1. Policies

Regarding IT operations, the following policies are of particular relevance:

* [Telemedienrichtlinie (Telemedia Guidelines)|TelemedienrichtlinieRichtlinie zur Nutzung von Informations- und Kommunikationsdiensten (ICT Guideline)]
* [General Policy Governing the Appropriate Use of Computer Resources]
* [Note of the President banning peer2peer software]

If you would like to operate your own, private computer within Jacobs University's network, that is possible without prior registration.  Though, you are obliged to follow the [Requirements for Use of Private Computers in Jacobs University Network].

For a more comprehensive list of policies see [Policies]. There are various laws in Germany relevant for IT operation, see [Legal] for an overview. Please know and follow these policies and laws.  

h1. Miscellaneous

Contact details of Jacobs University's data protection officer can be found at [Datenschutzbeauftragter (Data Protection Officer)].

The procurement procedure for small computer accessories like network cables is explained at [How to obtain computer accessories]. IRC-IT does not sell or lend computer accessories.

{link-to:dashboard}This very teamwork system{link-to} implementing a wiki and blog is a great tool for cooperation and collaboration in your daily work.  You can also create your personal wiki home space easily. Other uses are sketched at [about:Possible Uses of this Site]. Logging in requires the [CampusNet|] user name and password. 

{link-to:dashboard}teamwork{link-to} is also used for providing collaboration space for courses. At the beginning of a semester, a workspace will be created for each course, and instructors and students are automatically enlisted. It can be used for providing additional teaching material in excess to [CampusNet|], for group work, as a calendar, bookmarks, etc. 
{tip:title=Confluence Tutorials}
You can teach yourself by following the [Confluence Tutorials].  

h1. IT Support

The IRC-IT home page is [Home Page of IRC-IT].

{tip:title=Web Address of IRC-IT}
IRC-IT's home page, available world-wide, is at

A long list of IT-relevant links is available at [Link Collection].

You can search IRC-IT's knowledge base, documentation, how tos, FAQs and a lot more at [IT Support], which is an ever-increasing wealth of information.  Check back often or read the [Blog]!  You might want to get acquainted with Jacobs University's teamwork system soon by working through the [Confluence Tutorials].

You can also contact [Service Desk for Faculty and Staff]. Please mind the office hours and refrain from contacting staff directly; use the provided channels instead. The rationale is explained and in-depth information provided at [Contacting IT-Support for Staff].

(!) Remember the regular [Maintenance Hours]! 

h1. Essential Links

||Home page of Jacobs University Bremen | [] |
||Home page of IRC-IT | [] |
||Teamwork collaboration site | [] |
||CampusNet | [] |
||Webmail | [] |
||WebVPN | [] |
||This Page | [] |