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Comment: Migrated to Confluence 4.0

...

Dear

...

new

...

computer

...

user

...

at

...

Jacobs

...

University,

...

welcome

...

to

...

Jacobs

...

University

...

and

...

it's

...

rich

...

and

...

diverse

...

IT

...

world!

...

IRC-IT

...

as

...

the

...

central

...

IT

...

department

...

of

...

Jacobs

...

University

...

provides

...

you

...

with

...

a

...

wide

...

array

...

of

...

technology

...

and

...

services

...

in

...

the

...

area

...

of

...

information

...

technology

...

and

...

telecommunication

...

at

...

Jacobs

...

University.

...

These

...

pages

...

will

...

give

...

you

...

the

...

most

...

important

...

information

...

to

...

get

...

you

...

started

...

using

...

our

...

services

...

and

...

technology.

...

Also,

...

most

...

relevant

...

procedures

...

and

...

policies

...

are

...

laid

...

out,

...

please

...

consider

...

them

...

carefully.

...

Jacobs

...

University

...

and

...

especially

...

IRC-IT

...

is

...

still

...

an

...

evolving

...

environment.

...

Please

...

expect

...

changes

...

in

...

service

...

and

...

infrastructure

...

during

...

your

...

stay.

...

Latest

...

information

...

regarding

...

IRC-IT's

...

services

...

can

...

be

...

found

...

on

...

the

...

IRC-IT

...

home

...

page

...

at

...

http://teamwork.jacobs-university.de/display/ircit/

...

.

...

Feel

...

free

...

to

...

explore.

...

You

...

can

...

stay

...

tuned

...

by

...

reading

...

or

...

subscribing

...

the

...

IT

...

Blog

...

at

...

http://teamwork.jacobs-university.de/display/ircit/Blog

...

.

...

All

...

the

...

best

...

for

...

your

...

stay

...

at

...

Jacobs

...

University,

...


Dr.

...

Torge

...

Schmidt,

...

CTO

Panel
titleTable of Content
Table of Contents
maxLevel2
Tip
titleUse Links in this Document

This document is best read online, at http://teamwork.jacobs-university.de/x/hhQ

] {tip} h1. First Steps Upon Arrival The first steps,

First Steps Upon Arrival

The first steps, IT-wise,

...

when

...

you

...

arrive

...

at

...

Jacobs

...

University

...

are:

...

  1. Pickup

...

  1. your

...

  1. CampusNet

...

  1. account.

...

  1. Login

...

  1. to

...

  1. your

...

  1. computer.

...

  1. Set

...

  1. yourself

...

  1. a

...

  1. new

...

  1. CampusNet

...

  1. password

...

  1. and

...

  1. a

...

  1. password

...

  1. recovery

...

  1. email

...

  1. address.

...

  1. Setup

...

  1. your

...

  1. email

...

  1. client.

...

IT

...

Service

...

Desk

...

opening

...

hours

...

are

...

10:00

...

to

...

11:00

...

(Tue-Fri)

...

and

...

15:00

...

to

...

16:00

...

(Mon-Fri),

...

the

...

office

...

is

...

CC

...

3-255,

...

in

...

the

...

Campus

...

Center,

...

elevator

...

button

...

"2".

...

Telephone

...

hours

...

are

...

from

...

09:00

...

to

...

10:00

...

(Tue-Fri)

...

and

...

14:00

...

to

...

15:00

...

(Mon-Fri).

...

If

...

you

...

reach

...

the

...

voicebox

...

at

...

any

...

time,

...

please

...

make

...

use

...

of

...

it

...

so

...

we

...

can

...

call

...

you

...

back.

...

Accounts

Upon your arrival at Jacobs University, you will receive your CampusNet account.
CampusNet is also known as Jacobs University's "University Information System". You will get you CampusNet account and password via house snail mail, or from your office of the Dean.

(info) CampusNet is maintained by the CampusNet team, which is NOT part of IRC-IT. For contact information please see the page campusnetpublic

The first thing you should do is login to CampusNet and set a new password. While you are at it, you should also add an email address external to Jacobs University in the CampusNet "E-Mail" field. This will be used for your password recovery requests in case you forget your password.

Tip
titleWeb Address for CampusNet

The web page to access CampusNet is https://campusnet.jacobs-university.de/

] {tip} The CampusNet user name and password is used for almost any other system and application, too, protect it well and follow general password guidelines. Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password. You will automatically have a [JACOBS domain account], also called [JACOBS user account] or simply [JACOBS account], to login to your JACOBS PC/Laptop and to access network resources like network directories or printers. The [JACOBS user account] is completely driven by the CampusNet application, your username and password in the Windows "JACOBS" domain are the same as your CampusNet credentials as described above. (/) On the login screen to your [Jacobs domain computer], ensure that you select the [JACOBS domain] in the selection box, NOT the local computer. For more details see [How to login with the JACOBS domain account]. h1. Jacobs Email {tip:title=Web Address for Jacobs Email}

The CampusNet user name and password is used for almost any other system and application, too, protect it well and follow general password guidelines.

Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password.

You will automatically have a JACOBS domain account, also called JACOBS user account or simply JACOBS account, to login to your JACOBS PC/Laptop and to access network resources like network directories or printers.

The JACOBS user account is completely driven by the CampusNet application, your username and password in the Windows "JACOBS" domain are the same as your CampusNet credentials as described above.

(tick) On the login screen to your Jacobs domain computer, ensure that you select the JACOBS domain in the selection box, NOT the local computer. For more details see How to login with the JACOBS domain account.

Jacobs Email

Tip
titleWeb Address for Jacobs Email

https://exchange.jacobs-university.de/

{tip} Web access to [Jacobs email] requires login to the email server with the [JACOBS user account]. The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right,

Web access to Jacobs email requires login to the email server with the JACOBS user account. The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right, "JACOBS\jdoe"

...

will

...

not

...

work

...

for

...

web-based

...

access

...

to

...

email).

...

:= }
Tip
title
Server
for
Jacobs
Email

exchange.jacobs-university.de

(incoming

and

outgoing)

{tip} The supported client is Microsoft Outlook with Exchange connect, autodiscovery of Outlook can be used for zero-configuration connection. IMAP and POP plus SMTP is also known to work, so any email client will work. Remember to use the different formats of your [Jacobs user account] and your [Jacobs Email] address where appropriate! [Jacobs Email] access is available world-wide. There is no need for [VPN Access]. See [Jacobs Email] for more information about email at Jaocbs and [How to configure MS Outlook 2003 for Jacobs Email] for configuration help. h1. Mailing Lists Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her [Jacobs Email] address. This list is the official communication channel of Jacobs University to it's non-student members. It is a moderated list to ensure, that only Jacobs University representatives send out information. The comprehensive list of Jacobs University's mailing lists is available at [

The supported client is Microsoft Outlook with Exchange connect, autodiscovery of Outlook can be used for zero-configuration connection. IMAP and POP plus SMTP is also known to work, so any email client will work.

Remember to use the different formats of your Jacobs user account and your Jacobs Email address where appropriate! Jacobs Email access is available world-wide. There is no need for VPN Access.

See Jacobs Email for more information about email at Jaocbs and How to configure MS Outlook 2003 for Jacobs Email for configuration help.

Mailing Lists

Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her Jacobs Email address. This list is the official communication channel of Jacobs University to it's non-student members. It is a moderated list to ensure, that only Jacobs University representatives send out information.

The comprehensive list of Jacobs University's mailing lists is available at http://lists.jacobs-university.de/mailman/listinfo

...

.

...

If

...

you

...

would

...

like

...

to

...

know

...

which

...

lists

...

you

...

are

...

on,

...

follow

...

the

...

procedure

...

at

...

How

...

to

...

know

...

which

...

mailing

...

lists

...

you

...

are

...

subscribed

...

to

...

.

...

Everyone

...

at

...

Jacobs

...

University

...

can

...

setup

...

and

...

run

...

mailing

...

lists.

...

See

...

Utilizing

...

Mailing

...

Lists

...

for

...

details.

...

(info) Lists are usually not administrated by IRC-IT.

...

If

...

you

...

browse

...

to

...

a

...

mailing

...

lists'

...

information

...

page,

...

in

...

the

...

footer

...

is

...

the

...

list

...

of

...

administrators'

...

addresses.

...

Please

...

contact

...

them

...

upon

...

inquiries.

...

See

...

Utilizing

...

Mailing

...

Lists

...

for

...

a

...

comprehensive

...

discussion

...

of

...

mailing

...

lists

...

at

...

Jacobs

...

University.

...

File

...

Server

...

Every

...

Jacobs

...

University

...

Member

...

has

...

access

...

to

...

a

...

shared

...

network

...

drive

...

for

...

collaboration.

...

If

...

working

...

on

...

a

...

Jacobs

...

computer

...

with

...

a

...

Jacobs

...

account

...

,

...

the

...

directory

...

is

...

available

...

as

...

drive

...

J:

...

For

...

more

...

information

...

see

...

Introduction

...

of

...

JACOBS

...

shared

...

network

...

drive

...

and

...

the

...

accompanying

...

FAQ

...

shared

...

network

...

drive

...

at

...

Jacobs

...

.

...

Also,

...

every

...

Jacobs

...

University

...

Member

...

has

...

a

...

home

...

directory

...

on

...

a

...

file

...

server

...

for

...

central

...

storage

...

of

...

personal

...

documents.

...

If

...

working

...

on

...

a

...

Jacobs

...

computer

...

with

...

a

...

Jacobs

...

account

...

,

...

the

...

directory

...

is

...

available

...

as

...

drive

...

H:

...

For

...

more

...

information,

...

see

...

Introduction

...

of

...

JACOBS

...

network

...

home

...

drive

...

and

...

the

...

accompanying

...

FAQ

...

network

...

home

...

drive

...

at

...

Jacobs

...

.

...

Printing

...

and

...

Scanning

...

All

...

Jacobs

...

University

...

Member

...

s

...

and

...

Jacobs

...

University

...

Visitor

...

s

...

have

...

access

...

to

...

multi-function

...

printers

...

shared

...

over

...

the

...

network,

...

which

...

can

...

also

...

scan

...

documents.

...

The

...

print

...

queue

...

is

...

available

...

within

...

the

...

Jacobs

...

network

...

and

...

accessible

...

by

...

any

...

computer.

...

See

...

Introduction

...

of

...

JACOBS

...

network

...

printing

...

and

...

scanning

...

for

...

an

...

introduction

...

and

...

the

...

accompanying

...

FAQ

...

JACOBS

...

network

...

printing

...

and

...

scanning

...

.

...

Network

...

Access

...

Generally,

...

there

...

is

...

no

...

pre-requisite

...

for

...

connecting

...

a

...

device.

...

Computers

...

issued

...

by

...

IRC-IT

...

are

...

correctly

...

pre-configured.

...

If

...

you

...

bring

...

your

...

own

...

computer,

...

use

...

"Automatic

...

Configuration"

...

or

...

"DHCP

...

Configuration"

...

for

...

getting

...

network

...

parameters

...

of

...

Jacobs

...

University

...

upon

...

connection.

...

WLAN

...

access

...

is

...

possible

...

without

...

prior

...

registration,

...

but

...

requires

...

login

...

with

...

the

...

Jacobs

...

account

...

.

...

The

...

recommended

...

network

...

to

...

use

...

is

...

eduroam

...

as

...

it

...

automatically

...

works

...

at

...

many

...

places

...

in

...

the

...

world.

...

See

...

WLAN

...

Access

...

for

...

details.

...

Some

...

services,

...

especially

...

file

...

server

...

access

...

and

...

access

...

to

...

third

...

party

...

digital

...

resources

...

(aka

...

ebooks),

...

are

...

only

...

available

...

while

...

connected

...

to

...

Jacobs

...

University's

...

network.

...

If

...

you

...

are

...

off

...

campus,

...

you

...

can

...

use

...

VPN

...

Access

...

to

...

access

...

those

...

servics.

...

The

...

VPN

...

account

...

is

...

the

...

same

...

as

...

your

...

CampusNet

...

account.

...

Telephony

Usually,

...

Jacobs

...

University

...

members

...

have

...

a

...

telephone

...

available,

...

including

...

a

...

voice

...

box.

...

To

...

access

...

the

...

voice

...

box,

...

dial

...

4900;

...

a

...

PIN

...

code

...

is

...

required.

...

In

...

addition,

...

there

...

is

...

a

...

web

...

interface

...

to

...

the

...

"Xpressions"

...

system

...

(available

...

only

...

on

...

campus)

...

to

...

access

...

the

...

voice

...

box,

...

forward

...

fax

...

messages,

...

configure

...

the

...

phone

...

etc.

...

A

...

password

...

is

...

used

...

to

...

access

...

the

...

Xpressions

...

system.

...

You

...

will

...

get

...

the

...

voice

...

box

...

PIN

...

and

...

the

...

Xpressions

...

password

...

from

...

your

...

predecessor

...

or

...

team

...

assistant.

...

Please

...

contact

...

Service

...

Desk

...

for

...

Faculty

...

and

...

Staff

...

,

...

if

...

the

...

PIN

...

or

...

password

...

can

...

not

...

be

...

retrieved.

...

:= }
Tip
title
Web
Address
of
Xpressions

The

URL

to

access

phone

configuration

is

[

http://xpression.jacobs-university.de/

] {tip} Access to Xpressions using the phone is [documented here|Telephony Device Manuals^phonemail.pdf]. All telephone manuals can be found at [Telephony Device Manuals]. h1. Legal Matters and Policies Regarding IT operations, the following policies are of particular relevance: * [Richtlinie zur Nutzung von Informations- und Kommunikationsdiensten (ICT Guideline)] * [General Policy Governing the Appropriate Use of Computer Resources] * [Note of the President banning peer2peer software] If you would like to operate your own, private computer within Jacobs University's network, that is possible without prior registration. Though, you are obliged to follow the [Requirements for Use of Private Computers in Jacobs University Network]. For a more comprehensive list of policies see [Policies]. There are various laws in Germany relevant for IT operation, see [Legal] for an overview. Please know and follow these policies and laws. The contact details of Jacobs University's data protection officer can be found at [Datenschutzbeauftragter (Data Protection Officer)]. h1. Miscellaneous The procurement procedure for small computer accessories like network cables is explained at [How to obtain computer accessories]. IRC-IT does not sell or lend computer accessories.

Access to Xpressions using the phone is documented here. All telephone manuals can be found at Telephony Device Manuals.

Legal Matters and Policies

Regarding IT operations, the following policies are of particular relevance:

If you would like to operate your own, private computer within Jacobs University's network, that is possible without prior registration. Though, you are obliged to follow the Requirements for Use of Private Computers in Jacobs University Network.

For a more comprehensive list of policies see Policies. There are various laws in Germany relevant for IT operation, see Legal for an overview. Please know and follow these policies and laws.

The contact details of Jacobs University's data protection officer can be found at Datenschutzbeauftragter (Data Protection Officer).

Miscellaneous

The procurement procedure for small computer accessories like network cables is explained at How to obtain computer accessories. IRC-IT does not sell or lend computer accessories.

Wiki Markup
{link-to:dashboard}This very teamwork system{link-to}

...

implementing

...

a

...

wiki

...

and

...

blog

...

is

...

a

...

great

...

tool

...

for

...

cooperation

...

and

...

collaboration

...

in

...

your

...

daily

...

work.

...

You

...

can

...

also

...

create

...

your

...

personal

...

wiki

...

home

...

space

...

easily.

...

Other

...

uses

...

are

...

sketched

...

at

...

Possible

...

Uses

...

of

...

this

...

Site

...

.

...

Logging

...

in

...

requires

...

the

...

CampusNet

...

user

...

name

...

and

...

password.

...

Wiki Markup
{link-to:dashboard}teamwork{link-to}

...

is

...

also

...

used

...

for

...

providing

...

collaboration

...

space

...

for

...

courses.

...

At

...

the

...

beginning

...

of

...

a

...

semester,

...

a

...

workspace

...

can

...

be

...

requested

...

for

...

a

...

course,

...

and

...

instructors

...

and

...

students

...

are

...

automatically

...

enlisted.

...

It

...

can

...

be

...

used

...

for

...

providing

...

additional

...

teaching

...

material

...

in

...

excess

...

to

...

CampusNet

...

,

...

for

...

group

...

work,

...

as

...

a

...

calendar,

...

bookmarks,

...

etc.

...

Tip
titleConfluence Tutorials

You can teach yourself by following the Confluence Tutorials.

IT Support

The IRC-IT home page is Home Page of IRC-IT.

Tip
titleWeb Address of IRC-IT

IRC-IT's

home

page,

available

world-wide,

is

at

http://teamwork.jacobs-university.de/display/ircit/

{tip} A long list of

A long list of IT-relevant

...

links

...

is

...

available

...

at

...

Link

...

Collection

...

.

...

You

...

can

...

search

...

IRC-IT's

...

knowledge

...

base,

...

documentation,

...

how

...

tos,

...

FAQs

...

and

...

a

...

lot

...

more

...

at

...

IT

...

Support

...

,

...

which

...

is

...

an

...

ever-increasing

...

wealth

...

of

...

information.

...

Check

...

back

...

often

...

or

...

read

...

the

...

Blog

...

!

...

You

...

might

...

want

...

to

...

get

...

acquainted

...

with

...

Jacobs

...

University's

...

teamwork

...

system

...

soon

...

by

...

working

...

through

...

the

...

Confluence

...

Tutorials

...

.

...

You

...

can

...

also

...

contact

...

Service

...

Desk

...

for

...

Faculty

...

and

...

Staff

...

.

...

Please

...

mind

...

the

...

office

...

hours

...

and

...

refrain

...

from

...

contacting

...

staff

...

directly;

...

use

...

the

...

provided

...

channels

...

instead.

...

The

...

rationale

...

is

...

explained

...

and

...

in-depth

...

information

...

provided

...

at

...

Contacting

...

IT-Support

...

for

...

Staff

...

.

...

There

...

are

...

regular

...

server

...

Maintenance

...

Hours

...

on

...

Thursdays

...

from

...

7

...

to

...

8am,

...

services

...

might

...

be

...

unavailable

...

during

...

this

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time

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without

...

prior

...

announcement.

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Essential

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Links

...

Home

...

page

...

of

...

Jacobs

...

University

...

Bremen

...

...

Home page of IRC-IT

...

...

Teamwork collaboration site

http://teamwork.jacobs-university.de/

...

...

...

...

...