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Please follow these steps to get answers to your issues:

  1. Check Operational Announcements if this is a known or scheduled situation.
  2. Check Live System Status if a system failure is reported.
  3. Check available documentation, especially How Tos, FAQs, Known Errors, and other Documentation.
  4. Search for a solution within this site:
  5. Depending on your IUB membership status,

Mind the Server Maintenance Hours

Server Maintenance Hours are 2nd and 4th Wednesday each month, from 15:00-16:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

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