- IT Home
- How Tos
- IT Support
- Office Hours for Staff Support
- Office Hours for Student Support
Please follow these steps to get answers to your issues:
- Check Operational Announcements if this is a known or scheduled situation.
- Check Live System Status if a system failure is reported.
- Check available documentation, especially How Tos, FAQs, Known Errors, and other Documentation.
- Search for a solution within this site:
- Depending on your Jacobs University membership status,
Mind the Server Maintenance Hours
Server Maintenance Hours are 2nd and 4th Wednesday each month, from 15:00-16:00.
During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.
See here for details.
Bored? Frustrated? Waiting? Overwhelmed? Relax!