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Adapted for Mail Migration
This document has been adapted to be valid after the Email Migration of March 2009!
Dear new computer user at Jacobs University,
welcome to Jacobs University and it's rich and diverse IT world!
These pages will give you the most important information to get you started using our services and technology. Also, most relevant procedures and policies are laid out, please consider them carefully. Jacobs University and especially IRC-IT is still an evolving environment. Please expect changes in service and infrastructure during your stay.
Latest information regarding IRC-IT's services can be found on the IRC-IT home page at http://teamwork.jacobs-university.de/display/ircit/. Feel free to explore. You can stay tuned by reading or subscribing the IT Blog at http://teamwork.jacobs-university.de/display/ircit/Blog.
All the best for your stay at Jacobs University,
Dr. Torge Schmidt, CTO
Use Links in this Document
This document is best read online, at http://teamwork.jacobs-university.de/x/hhQ
The first steps, IT-wise, when you arrive at Jacobs University are:
- Pickup your CampusNet account.
- Login to your computer.
- Set yourself a new CampusNet password.
- Setup your email client.
IT Service Desk opening hours are 10:00 to 11:00 (Tue-Fri) and 15:00 to 16:00 (Mon-Fri), the office is CC 3-255, in the Campus Center, elevator button "2".
Upon your arrival at Jacobs University, you will receive the following accounts:
[CampusNet] is also known as Jacobs University's "University Information System". Your CampusNet user name usually consists of the first letter of your first name and then your lastname, up to 10 characters. There are special rules for handling conflicts.
You will get you CampusNet account and password via house snail mail, or from your office of the Dean.
CampusNet is maintained by the CampusNet team, which is NOT part of IRC-IT. For contact information please see the page [campusnetpublic:]
If you are unsure, what your CampusNet user name is, or if you have an account at all, you can find out yourself by following [campusnetstudents:How to know your CampusNet user name].
If you ensured that you have a CampusNet account, you can then set a new password for yourself by following [campusnetstudents:How to set a new CampusNet Password]. You need to have Jacobs Email working for you to receive the link and password.
At the moment, resetting an unknown password is not possible. Please contact the CampusNet team instead, see the page [campusnetpublic:]
Web Address for CampusNet
The web page to access CampusNet is https://campusnet.jacobs-university.de/.
teamwork (this very site)
Please note that after changing your CampusNet password it will take up to 30 minutes until other systems will be accessible with the new password.
Some Jacobs University members will also receive a CampusNet Client password, which is different from the CampusNet Web password!
CampusNet accounts will not work before the date of begin of employment. Also, it might take up to three weeks from the personnel department receiving a signed work contract until a CampusNet account is available. Please plan ahead.
You will need this account to login to your JACOBS PC/Laptop and to access network resources like your home directory or printers.
The JACOBS domain account is completely driven by the CampusNet application.
Hence, your username and password in the Windows domain are your CampusNet credentials as described above.
Changing the Windows password is only possible by changing the CampusNet password as described above.
On the login screen, ensure that you select the JACOBS domain in the selection box.
For more details see How to login with the JACOBS domain account.
Each Jacobs member has access to a home directory on a file server for central storage of personal documents. If working on a JACOBS computer with a JACOBS account, the directory is available as drive H:
If your account name would be jsmith, the full UNC path to your home directory would be
The network home drive is only available within Jacobs network. If off campus, please use VPN Access to connect to the Jacobs network before using the network home drive.
Storage quotas are in effect.
See the FAQ network home drive at Jacobs for more information.
Following shortly, everyone will have access to a shared server for document storage.
There is no institutional backup of client computers. Please use the File Server (see above) for reliably storing business-relevant documents.
To change the email password, change the password of your CampusNet account, see the page [campusnetpublic:]
Jacobs University is NOT filtering emails for spam. See How to configure Jacobs Email for SPAM filtering for the reason and how to set it up yourself.
Email quotas are in effect.
Web Address for Jacobs Email
Access to Jacobs Email requires login to the email server with the JACOBS domain account. The user name to enter is the account name only, without the domain prefix (example: "jdoe" is right, "JACOBS\jdoe" will not work for web-based access to email).
Server for Jacobs Email
exchange.jacobs-university.de (incoming and outgoing)
Supported client is Microsoft Outlook. Recommended connector is Exchange connect, autodiscovery of Outlook 2007 can be used for zero-configuration connection. IMAP and POP plus SMTP is also known to work, so any email client will work.
See Jacobs Email for more information about email at Jaocbs and [How to configure MS Outlook for Jacobs University Email] for configuration help.
Each non-student member of Jacobs University is member of the mailing list "jacobs-users" with his/her Jacobs Email address. This list is mandatory to read, it is the official communication channel of Jacobs University to it's non-student members. It is a moderated list to ensure, that only Jacobs University representatives send out information. Not knowing content of that list is not acceptable!
Mandatory Mailing List
"jacobs-users" is a mandatory mailing list to read. Emails on that list have "OFFICIAL" in the subject line.
In addition, each new Jacobs University member is member of the mailing list "jacobs-talk" for various chit-chat, and "jacobs-events" to propagate events on and off campus. Both lists are not moderated and free to post on for each Jacobs University member.
You might want to setup filters.
The comprehensive list of Jacobs University's mailing lists is available at http://lists.jacobs-university.de/mailman/listinfo. If you would like to know which lists you are on, follow the procedure at How to know which mailing lists you are subscribed to. Everyone at Jacobs University can setup and run mailing lists. See Utilizing Mailing Lists for details.
Lists are usually not administrated by IRC-IT. If you browse to a mailing lists' information page, in the footer is the list of administrators' addresses. Please contact them upon inquiries.
See Utilizing Mailing Lists for a comprehensive discussion of mailing lists at Jacobs University.
Usually, Jacobs University members have a telephone available, including a voice box. To access the voice box, dial 4900; a PIN code is required.
In addition, there is a web interface to the "Xpressions" system (available only on campus) to access the voice box, forward fax messages, configure the phone etc. A password is used to access the Xpressions system.
You will get the voice box PIN and the Xpressions password from your predecessor or team assistant. Please contact Service Desk for Faculty and Staff, if the PIN or password can not be retrieved.
Web Address of Xpressions
The URL to access phone configuration is http://xpression.jacobs-university.de/.
Access to Xpressions using the phone is documented here.
All telephone manuals can be found at Telephony Device Manuals.
It is not possible to plug in any consumer device. Contact Service Desk for Faculty and Staff if you require a non-standard device.
If you are responsible for a cost center, you will have to use Jacobs University's Online Budget Information (aka OBI) system. See Business Administration's page [policy:OBI - Online Budget Information] for more information.
Jacobs University's network is separated in various subnets.
Generally, there is no pre-requisite for connecting a device. Computers issued by IRC-IT are correctly pre-configured. If you bring your own computer, use "Automatic Configuration" or "DHCP Configuration" for getting network parameters of Jacobs University upon connection.
Do not use hard-wired IP-addresses!
It is not acceptable for students to be connected to the admin network without close supervision.
WLAN access is possible without prior registration, but requires login with the CampusNet account. See [WLAN Access] for details.
Some services, including access to third party digital resources, are only available while connected to Jacobs University's network. If you are off campus, you can use VPN Access to access those servics. The VPN account is the same as your CampusNet account.
It is also strongly recommended to use VPN Access if you are transmitting sensitive information via WLAN.
Web Address of WebVPN
Regarding IT operations, the following policies are of particular relevance:
- Telemedienrichtlinie (Telemedia Guidelines)
- General Policy Governing the Appropriate Use of Computer Resources
- Note of the President banning peer2peer software
If you would like to operate your own, private computer within Jacobs University's network, that is possible without prior registration. Though, you are obliged to follow the Requirements for Use of Private Computers in Jacobs University Network.
Contact details of Jacobs University's data protection officer can be found at Datenschutzbeauftragter (Data Protection Officer).
The procurement procedure for small computer accessories like network cables is explained at How to obtain computer accessories. IRC-IT does not sell or lend computer accessories.
This very teamwork system
implementing a wiki and blog is a great tool for cooperation and collaboration in your daily work. You can also create your personal wiki home space easily. Other uses are sketched at [about:Possible Uses of this Site]. Logging in requires the CampusNet user name and password.
is also used for providing collaboration space for courses. At the beginning of a semester, a workspace will be created for each course, and instructors and students are automatically enlisted. It can be used for providing additional teaching material in excess to CampusNet, for group work, as a calendar, bookmarks, etc.
You can teach yourself by following the Confluence Tutorials.
The IRC-IT home page is [Home Page of IRC-IT].
Web Address of IRC-IT
IRC-IT's home page, available world-wide, is at http://teamwork.jacobs-university.de/display/ircit/
A long list of IT-relevant links is available at Link Collection.
You can search IRC-IT's knowledge base, documentation, how tos, FAQs and a lot more at IT Support, which is an ever-increasing wealth of information. Check back often or read the Blog! You might want to get acquainted with Jacobs University's teamwork system soon by working through the Confluence Tutorials.
You can also contact Service Desk for Faculty and Staff. Please mind the office hours and refrain from contacting staff directly; use the provided channels instead. The rationale is explained and in-depth information provided at Contacting IT-Support for Staff.
Remember the regular Maintenance Hours!
Home page of Jacobs University Bremen
Home page of IRC-IT
Teamwork collaboration site