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Support Hours

Telephone Hours and Open Office Hours can be found on the Service Desk page.

What to do if something doesn't work as expected:

  1. Check Operational Announcements if this is a known or scheduled situation.
  2. Check Live System Status if a system failure is reported.
  3. RTFM: Read That Fine Manual, especially by consulting How Tos, FAQs, Known Errors, and other Documentation.
  4. Search for a solution within this site:
  5. Contact Service Desk: Central contact point for all IT users at IUB in case of incidents or requests.

Mind the Server Maintenance Hours

Server Maintenance Hours are 2nd and 4th Wednesday each month, from 15:00-16:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

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