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  • User Support Services: Directed at users, dealing with communication between people and development of IUB services.
  • Business Product Services: Business enabling and supporting products, generating added value to IUB's users in their business-related work.

Read Operational Announcements for changes affecting IT Service Delivery.

Read Blog for all news regarding IRC-IT.

This web site is heavily based on the ITIL Standard. Be sure to check the Glossary for well-defined terms like Service Users and Service Customer.

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