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Service Types

  • User Support Services: Directed at users, dealing with communication between people and development of IUB services.
  • Business Product Services: Business enabling and supporting products, generating added value to IUB's users in their business-related work.


Read Operational Announcements for changes affecting IT Service Delivery. Read Blog for all news regarding IRC-IT, or Development News for news regarding noticable advancements of IUB only.

Look here if you suspect infrastructure not working as expected.

Structure and Terminology

This web site is heavily based on the ITIL Standard. Be sure to check the Glossary for well-defined terms like Service User or Service Customer.

The navigation bar on the side gives quick access to some information.

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