Blog

Outage 2019-09-21

On Saturday, September 21, 2019, shortly after 8 pm network connectivity and most servers went down. 

The issue has been resolved and network connectivity as well as important servers have been restored to a working condition on Sunday, September 22, 2019, at around 10:30 am.

Missing servers are being restored during the day.

This incident is not related to the recent cyber attack.


Massive Server failure

We are facing a massive server failure and therfor services such as mail, file server, campusnet, print, etc. are not working.


We are working on the problem but it seems that the outage will take at least several hours.

The Service Desk for Faculty and Staff will not be available on August 27, 20109 due to Welcome Day.

Incoming undergraduate students graduating 2022 or beyond and foundation year students graduating 2020 and beyond have their emails stored in the cloud at Exchange Online as part of Microsoft Office 365 for Jacobs University.

This results in a smoother and integrated online experience as well as a nice 50GB email mailbox. (smile) 

Note that there is a faster web access URL to these mailboxes than the regular web email URL.

This is the flyer for Welcome Day 2019:

This enhancement is a followup as announced in Student email mailbox quota increased.

Jacobs University members receive an increasing number of malicious emails that contain viruses hidden as executable content in Microsoft Office documents. To enhance protection of our members and assets, we will re-configure our email handling mid June 2019 to follow recommended security practices and will then block incoming or outgoing emails that contain Microsoft Office documents with executable content, aka OLE documents.

If you need to exchange such a document with external partners, you can either attach it in an encrypted compressed file, or use a web-based file exchange service, see How to Transmit a Large Data File.



As announced earlier (see https://teamwork.jacobs-university.de/x/IQA3Cw), from today on authentication to the JACOBS Wi-Fi is disabled for JACOBS members.

Instead of the JACOBS network, please use eduroam Wi-Fi connections. This is easier to use, more secure, and is available globally. Have a look at our HowTo's for configuring eduroam.

Access for guests to the university will be unaffected and still be possible as before.

Please contact Service Desk for Faculty and Staff if you need support.


Best regards,

Stefan Botter


(Network Manager - IT)

On Thursday 09 May 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.

On Thursday 02 May 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.

Shibboleth IdP updated

We have updated our local Shibboleth IdP to a newer version. It looks more light and offers new features enabling more external services.

Shibboleth is a federated user authentication scheme. It enables Jacobs University Members to access Internet web services of third party Service Providers, who use Shibboleth for federated user authentication, e.g. our library's e-book provider or the video conferencing service of the DFN.

Here is a screenshot of the new login page when accessing the DFNconf service:


On Thursday 25 April 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.

On Thursday 18 April 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.

On Thursday 11 April 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.

Microsoft Forms and Sway as part of our Microsoft Office 365 for Jacobs University offering has been enabled for employees. 

Forms is a simple way to create web-based forms to collect input from users. Results are stored as Excel files online and for download.

Sway is a web-based presentation tool resulting in shareable and more visual presentations than the usual Powerpoint slideshows.

For backup and data protection information, please see Microsoft Home Use Program for Jacobs' employees.


Due to a misconfiguration our students received a more generous email mailbox quota than planned for some time, 1,5GB instead of 1GB. Fixing this misconfiguration let to some of our students no longer be able to use their mailbox, as they were now over the new (old) quota.

To fix this situation, and to say we are sorry, we increased the mailbox quota for all students to 2GB!

To further enhance our email service, we will migrate all student mailboxes to Exchange Online as part of our Microsoft Office 365 for Jacobs University service in the near future. This will increase the quota even further to 50GB and give all the benefits of Microsoft's data centers.

We do have a data processing agreement with Microsoft according to EU standard model clauses checked by our Datenschutzbeauftragter (Data Protection Officer). However, the Exchange Online mailboxes will no longer be included in our local backup.

On Thursday 04 April 2019 between 07:00 and 08:00 local Bremen time servers and network components will be updated.

Server and network operations will be unreliable. Expect unavailable servers and sudden downtimes of services without prior explicit announcement.

If you have to work on files stored on the server during that time, then before the Maintenance Hours copy the respective files to your local hard disk, work on it locally, and after finishing your work and *after* the end of the maintenance interval, copy them back onto the server.

For more details on the maintenance hours see the Maintenance Hours page.