Jacobs University offers Microsoft Office 365 to its members for free. This offer currently features:

For a complete list of features and availability, see section "General Availability..." below. 

Important Information for all Office 365 users

The Richtlinie zur Nutzung von Informations- und Kommunikationsdiensten (ICT Guideline) applies to Office 365.

Eligibility of the offer is tied to Jacobs University membership. If your Jacobs University membership expires, so will the offer. Also, Jacobs University or Microsoft might terminate the agreement.

In case of ineligibility or termination of the offer, stored data will become inaccessible and the features will no longer be available. Be sure to get your data out of Office 365 before this happens.

Getting Started

To access the online services, login to https://portal.office.com/ To login, use your JACOBS user account (aka CampusNet username and password).

The username should be written in the form "CAMPUSNETUSERNAME@jacobs-university.de". There is no dot in your CampusNet user name.

Choose an application from the checkerboard menu in the top left.

Often, the login screens of Microsoft ask for the email address. This, in fact, means, "your login at Microsoft", which, in our case, is the JACOBS user account, written in the form "CAMPUSNETUSERNAME@jacobs-university.de", and NOT your email address. There is no dot in your CampusNet user name.

To download Microsoft Office software, please see the page Microsoft Office Download for Employees and Students for details.

Windows 10 comes with the OneDrive sync client as part of the operating system installation. If you need to download the OneDrive synchronization client, or for info on how to use it, please see the page Get started with the new OneDrive sync client in Windows for details.

Learning about Office 365

The Office 365 Training Center has lots of videos to get started with Office 365, also available in German.

Video training for OneDrive for Business is available in English and in German.

Video training for Skype for Business is available at http://aka.ms/meetSfB and also in German.


It is not possible to call phone numbers from Skype for Business or Teams at Jacobs University.

Limits of OneDrive for Business are listed in this article, limits of Sharepoint Online in this article, limits of Exchange Online in this article.

(No) Backup by Jacobs University

There is no backup of any data in Office 365 controlled by Jacobs University, except:

The sole purpose of this copy is to secure our assets in case Microsoft's infrastructure becomes spontaneously unavailable. Therefore, each of these sites get a user onm-backup ("Jacobs Backup") added that is used to copy files. 

While employees can use Jacobs University's resources for private purposes according to the Richtlinie zur Nutzung von Informations- und Kommunikationsdiensten (ICT Guideline), we would like to not copy private data into our backup.

Employees, please store your private data, i.e. data not relevant for Jacobs University's business, in a OneDrive for Business top-level folder called "PRIVATE". It will be created for you if it doesn't exist.

Self-Service Restore of Content in OneDrive for Business

If you made changes to files you want to undo, each file in OneDrive for Business has a version history, you can view previous versions in the web interface and revert to a previous one.

If you accidentally deleted files or folders, they are temporarily stored in a OneDrive for Business "Recycle bin", just as on your desktop. Visit the web interface, select the "Recycle bin", and restore the deleted files or folders.

If your PC/Mac got infected with a virus, that thing encrypted or deleted all your local files, which gets synced to OneDrive for Business online, which gets synced to all of your other devices, then in effect you would have lost all your files. However, in the settings of the web interface of OneDrive for Business is a "Restore" option which lets you rollback your complete OneDrive for Business to a past point in time. This will rollback all changes since that date, including the malware's effect, but also including your own.

Self-Service Restore of Content in Exchange (Exchange Online and also Exchange on premise)

If you delete emails, they are moved to the "Deleted Items" folder. You can recover deleted emails by selecting that folder and moving emails out of it.

If emails have been deleted from the "Deleted Items" folder, they can be recovered for another 90 days. Browse to the Outlook Web Access, select the "Deleted Items" folder, right-click, select "Recover deleted items". 


If you need help, please contact the Service Desk for Faculty and Staff or the Service Desk for Students, depending on your Jacobs University membership.

General Availability of Features / Products for Jacobs University Members

Feature (linked)DescriptionCompliant to EU-GDPR?Available to Employees?Available to Students?
To-DoSimple task management, part of Exchange Online(tick)(tick)(tick)
StreamVideo portal(tick)(tick) (view only)(tick) (view only)
TeamsCollaboration environment(tick)(tick) (by request)(tick) (as members)
FlowWorkflow engine(tick)(minus)(tick)
Power AppsBusiness applications (tick) (tick)(tick) 
Forms Form / survey data entry (tick)(tick)(tick) 
PlannerKanban / agile task management (tick)(tick) (use it from Teams)(minus) 
Sway Online presentations (tick)(tick)(tick) 
Office OnlineOffice products as web applications (tick)(tick)(tick) 
Sharepoint OnlineCollaboration environment, also OneDrive for Business (tick)(tick) (use it from Teams)(minus)
OneDrive for BusinessPersonal file storage, technically a special site collection in Sharepoint Online(tick)(tick)(tick) 
Exchange Online Personal information manager aka messaging (Email, calendars, contacts, tasks)(tick)(tick)(tick)
Office Pro PlusDownload of Microsoft Office applications on private computers(minus)(tick) (tick) 
Skype for Business Video calls, audio calls, conferences / meetings, chats, screen sharing (tick)(tick) (tick)
Project Online Essentials Project portfolio management (tick) (minus) (minus) 
WhiteboardFreeform digital canvas(tick)(tick)(tick)
Kaizala ProMobile 1:1 and group chat, including video telephony
(like WhatsApp, but conforming to EU-GDPR)

The information about EU-GDPR compliance is based on the document "Online Services Terms" as of June 1, 2019 available online here.

Jacobs University has a data processing agreement with Microsoft according to EU model clauses and EU-GDPR provisions, which is also approved by our Datenschutzbeauftragter (Data Protection Officer), thereby Office 365 qualifies for processing person-related data in their compliant services.