(lightbulb) The service desk for students is IRC-IT's central contact point for students in case of Incidents or Requests.

  • write an email to itstudentsupport@jacobs-university.de anytime.
  • call 4667 during support hours.
  • during support hours visit the IRC-IT student support office CC 4-218 (the room to the left, just before the Group Study Area (GSA) in the IRC)

           Office Hours autumn 2019


09:30 - 12:00asd

9:30 – 11:30

10.12.2019 => Moved to Thursday for this week



9:30 - 11:30
Saturday13:00 - 17:00
Sunday13:00 - 17:00


(lightbulb) More information in IT Student Support.

You might want to print this page for reference, but beware of occasional changes.


Server Maintenance Hours are each Thursday, from 07:00-08:00.

During these times, server operation is unreliable. You should expect unavailable servers and sudden downtimes of services without prior explicit announcement.

See here for details.

(plus) You can find a lot more information about efficiently employing IT student support in IT Student Support.

(tick) It will be easier and faster to answer your questions, if you keep a few things in mind upon requesting information, including being specific. Please see the interesting hints on asking questions at Geek to Live: The art of asking. Also, How To Ask Questions The Smart Way might help to get faster and more helpful answers.