What is JACOBS network printing?

This is a centrally provided printing service. Every Jacobs University member and also guests can use various print stations on campus to print via Jacobs' network.

Why has it been introduced?

To enhance functionality for Jacobs' members, to save costs and to offer cost-saving and environemtally friendly print and scan functionality for "everyone".

What are the benefits of the new solution?

Who has decided on this change?

This change was decided upon by the Academic Council on December 14, 2010.

What feedback channels exist?

Printing General

Can students print, too?

Yes. Undergraduates and graduates and PhD and "everyone" else.

Can guests of the university print, too?

If the guest has a Jacobs user account, he or she is actually a Jacobs University guest, hence also Jacobs University member and can use the facilities as described.

If the guest has no Jacobs user account, she or he is a Jacobs University visitor and can print by getting a guest CampusCard, or, if the guest is directly associated with a department, by using the Qpilot print software to print onto a CampusCard of the department.

Can Jacobs network printing be used from a Mac or Linux computer?

Despite Mac and Linux is not supported by Service Desk for Faculty and Staff, printing is known to work from these platforms.

Please read Introduction of JACOBS network printing and scanning to see details for printing from Mac and Linux.

Can Jacobs network printing be used from a private Windows computer or a Windows computer NOT being part of the Jacobs computer domain?

Yes! Please read Introduction of JACOBS network printing and scanning to see details for printing from non-domain Windows computers.

How is Jacobs network printing accounted?

Jacobs University employees upon retrieving the print job can specify, if the printout is for business purposes or private purposes. Printing for business purposes is attributed to the employee's cost center. Printing for private purposes is to be paid from the CampusCard money.

Why is Jacobs network printing so expensive?

Compared to prices outside Jacobs campus, Jacobs' network printing prices appear to be a bargain.

Why is there no "private" option upon printout?

The option only appears, if the CampusCard has money on it.

Why is there no "printing" option upon using the CampusCard terminal?

The option appears only if there are print jobs awaiting printout associated with the CampusCard used at the card terminal.

Printing Features

What features do the printers support?

The central printers support color, duplex, top-left and two-left stapling, and 2-hole punching. They can print on DIN A4 and DIN A3 paper sizes.

They do not support other stapling modes.

Scanning is also enabled for Jacobs University members, free of costs.

Is the Qpilot print software required to print?

Most likely not, depending on the use case. See the following questions.

How can be printed without using the Qpilot print software?

Use the print server \\, connect using your Jacobs account, and print to the QPilotKonica queue. Please read Introduction of JACOBS network printing and scanning to see details.

When is the Qpilot print software needed?

Only if you don't want your own CampusCard to retrieve the printout, i.e. if you want to "print for someone else". Or, if you can't or won't change the username the print system on your computer uses to contact the print server.

Where is the Qpilot print software?

Please see Introduction of JACOBS network printing and scanning.

Where is the print server?

Make sure you are printing from within the Jacobs network, e.g. by using VPN access.

Note: This actually allows to send a printout to the queue while away from campus. This might come in handy if you want the printout to be retrieved by someone else.

If you are using WLAN for printing, you need to have passed authentication, either via VPN access or using the "Unsecure Internet" login.

What might hinder an employee to print for business purposes?

Most likely, the employee's account data is missing a cost center. First search the account in the simple people search at Jacobs. If there is no cost center entry for the Jacobs user account, but there should, then please contact the personnel department to have it added.

Aborting a running print job still prints several more pages!

This can not be avoided.

If you feel you need proof printing before the full printout, consider splitting up your print into two jobs: one smaller portion at the beginning, and the larger rest of the document in a second job. Then, only retrieve the second print job if the first looks as expected.

Why is printout so slow?

The servers are fast, and the network is fast. The printers probably aren't. The speed appears okay for normal and medium size output. It appears somewhat slow for longer or complicated documents, and upon duplexing. Please plan ahead accordingly.

In a test, an 88 page black and white, moderately complex PDF took about 3:40 to printout duplexed, i.e. both sided. That's about 2.6 seconds per page, or 23 pages per minute.

For high-volume printouts you should conisder using the print service of Pulse Copy Shop.

Why is black and white accounted as color?

The printer accounts on a per-page basis. If 20 pages are printed, whereof 18 are black-and-white only, and 2 are color, the accounting is accordingly: 18 b&w, 2 color. See also the next question.

Why is a black and white page still accounted as color?

Please note that a single non-black dot on a page is enough to classify as color output. This might be the blue line below the document title, or the Jacobs logo on top, or a colored link in the document text, or the email sender's colored signature at the bottom, or the green "save the trees" icon.

If you want to be sure to get black and white output, set the printer properties and printout parameters upon printing to black and white only.

How do I delete a print job from the queue?

You can't. This is by design. To remove the print job from the queue, either use the cash terminal at one of the printers, or wait a few days until the job is automatically deleted from the queue.

How long does the print job stay in the queue?

Three days, so that it is possible to print into the queue on a Friday afternoon and retrieve the printout on Monday morning.

Note that, after establishing VPN access you can also print to the queue while off campus and retrieve the paper when you are back on campus, as long as it is within three days.

The Qpilot client lists all costs as 0, but still the sum is greater 0!

This is a current issue with the Qpilot print client. Just ignore any costs given by the Qpilot client. Only the printer "knows" what type of page it prints and how much it costs.

Everyone can see my print jobs if they know my CampusCard number!

Yes, this is by design. Please be sure to use inconspicuous and privacy conserving document and job names.

Everyone can print on my CampusCard if they know my CampusCard number!

Yes, this is by design. This enables group co-operation and cost sharing. Costs are only attributed upon paper retrieval. Not retrieving printouts will not cost money.

Someone is spamming my CampusCard with print jobs!

Hopefully, it is in error. If not, it is a clear violation of the General Policy Governing the Appropriate Use of Computer Resources. Please contact Service Desk for Faculty and Staff.


What features do the scanners support?

Default scanning options are 300dpi in color to pdf. Output format can be changed to tiff, jpg, xps. There are technical restrictions with some combinations, e.g. a multi-page jpg is not possible. The document feeder or the glass surface can be used to provide the scan input.

Why is a scanned document not sent to the Jacobs email address?

To prevent flooding the Jacobs email server with large documents and (ab)using the email server as a document archive.

Why is the scan job suddenly terminated and no document is being sent?

As scanning is cost-free, there is no communication between the MFP/scanner and the cash card terminal during scanning. The cash card terminal has a timeout value for ejecting a "forgotten" card. If the timeout for "no communication with MFP" is reached, the card is ejected, the MFP/scanner is aborting all activitiy, and deletes all interim data.

The timeout is currently (May 2011) set to 30 minutes.

A detailed or long scan job is not sent?

The scan document size is limited to 30MB by the MFP/scanner. If the scan product exceeds this size, the scan is aborted and no document is sent.

To circumvent this limitation you can reduce the number of pages scanned or the quality of the scan.

How are the scanned documents secured?

Scanned documents are stored on a separate server. They can only be retrieved by providing a password sent by email to the account associated with the CampusCard used for scanning. The download is done via https.

The documents are removed from the server automatically after three days, retrieved or not. Documents can only be retrieved while connected to the campus network, either on site or via VPN access.

How can the scanned documents be removed from the server?

They can't, but will be automatically deleted after three days.

Can the scanned documents be searched for text?

No, the scanning process does not include OCR.

Tip: Microsoft OneNote, included in Office Professional, has an OCR engine and will find text in "unsearchable" PDF documents.

Why can guests print but not scan?

Printing with a guest card requires money on the card, which can be charged onto it with the cash station at the porter's gate. Though scanning is free, it requires an email address associated with the CampusCard. As guests (rather: Jacobs University visitors) are anonymous to the university, there is no email address available.

Note: To discuss this issue it is important to refine the meaning of the word "guest": long term "guests" are Jacobs University Guests and have a CampusNet account with a personalized CampusCard, hence are not considered "guest" in the CampusCard sense, but instead are Jacobs University members, and can use all the facilities including scanning as described. "guests" without any formalized affiliation with Jacobs University are termed Jacobs University visitor, will use an anonymous "guest" CampusCard from the porter's cash station, and will not be able to scan due to the missing email address association to the anonymous CampusCard.